Jovenel Eugene
Fort Lauderdale,FL
Summary
A performance-driven Customer Service professional with strong organizational. Abilities and communication skill set to promote growth and development within complimentary spheres. Excellent planning and leadership skills; strong problem-solving ability to make independent decisions.
Overview
17
17
years of professional experience
Work History
Customer Services Representatives,
Professional Tax Return Service
Clewiston, FL
10.2011 - 04.2025
- Providing premier customer service, including greeting them and responding to questions
- Meeting with clients to gather informations assess their tax situation and provide guidance on tax related matters.
- Check data input or verify total on forms prepared by other to detect errors
- Assisting in other duties as assigned
Payroll Personnel
City of Miami, Miami FL
Miami, FL
11.2009 - 09.2011
- Assisting with preparing and processing the following (but not limited to): supplemental payroll reports, payroll checks, stop payments on payroll checks, garnishment deductions, student loan pay back deductions, vouchers payable for stop payments, advance checks, handwritten checks and tuition reimbursements.
- Assisting in preparation of periodic and special payroll-related financial and statistical reports
- Explaining details and revisions of City procedures and policies to employees and management regarding payroll related or personnel issues, i.e. bargaining units.
Bank Teller
Mellon Bank, Miami Beach, FL
Miami Beach, FL
10.2008 - 09.2009
- Providing account services to customers by receiving deposits and loans payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; answering questions in person or telephone
- Verifying accuracy of signatures, deposits and endorsements; Examine checks for endorsements and to verify other information such as dates, bank names, identification of the person receiving payments and the legality of the documents
- Cross-sells bank products by answering inquiries; informing customers of new services and products promotions; ascertaining customers’ needs; directing customers to a branch representative.
Education
Associate Of Arts - Criminal Justice
Florida Atlantic University
Boca Raton01.2007
High School diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2004
Skills
- Computer Literate ( Windows, IOS, Internet, Office)
- Effective working alone or as a cooperative team members
- Excellent organizational skills - CPR Certified, First Aid and emergency Oxygen Administration
LANGUAGES
Bilingual: English and Creole (read, speak or write) (Full Professional Proficiency)
Timeline
Customer Services Representatives,
Professional Tax Return Service
10.2011 - 04.2025
Payroll Personnel
City of Miami, Miami FL
11.2009 - 09.2011
Bank Teller
Mellon Bank, Miami Beach, FL
10.2008 - 09.2009
Associate Of Arts - Criminal Justice
Florida Atlantic University
High School diploma -
Fort Lauderdale High School