Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

JOVET A. KERCADO

EAST BRUNSWICK,NJ
JOVET A. KERCADO

Summary

Seeking an exciting and challenging new opportunity in sales or management that can draw on extensive people management skills, interpersonal abilities and well-developed market knowledge.

A driven, committed and successful professional with exceptional communication and problem-solving capabilities, several decades' practical management experience, and a degree in business administration. Possesses an acute attention to detail and consistently acts as an effective change agent in all areas, promoting, enabling and establishing a culture of change within teams and the organisation at large. Recent working has seen the high-level development of client- and opportunity-focused abilities, prospecting and working in customer acquisition and retention via an exceptional people handling style, whether through calls or in person. Thrives in fast moving environments by utilising first-class time management and planning skills, with the ability to multi-task effectively to achieve results, revenue increase, goal attainment, lasting growth and notable profit. Shows advanced business administration and development understanding and exemplary communication skills in order to contribute significantly towards project success, directing and supporting the implementation of improvements and motivating colleagues.

Overview

25
years of professional experience

Work History

Sansone Auto Mall

New Car Salesperson
12.2019 - Current

Job overview

  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Advanced Technology Services

IT Support Specialist
01.2017 - 12.2019

Job overview

  • Managing the valuable mobile Verizon account for Panasonic
  • Onboarding client and new hires to established company knowledge and ability standards
  • Troubleshooting service issues effectively to find timely and lasting resolutions
  • Handling complete customer service and care via phone and on site, including
  • Conducting inventory control and managing the overall account of over 2000 phones and an account budget of 250,000
  • Researching issues on various mobile and databases to resolve complaints, answer inquiries, and outline solutions
  • Informed customers about issue resolution progress
  • Working with customers having data connectivity issues
  • Referring difficult issues to upper management while maintaining positive rapport with customer
  • Issuing license codes to new and existing customers
  • Supporting customers with online billing and account issues, and resolving customer complaints and concerns with strong verbal and negotiation skills
  • Building and maintaining successful relationships with service providers and consumers
  • Assisting management with scheduling, service protocol improvements, and Quality Assurance
  • Achieving consistent #1 and #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings

Teva Pharmaceuticals

Chemical Weighing
01.2013 - 01.2017

Job overview

  • Responsible for performing the chemical weighing process following the cGMPs as well as providing support across all manufacturing activities and acting as an active member of the emergency response team
  • Assist in the delivery of continuous manufacturing improvements including Kaizen
  • Effectively review SOPs as well as performing safety verifications (PDSASO)

Actavis Pharmaceuticals

Manufacturing Operator
01.2008 - 01.2013

Job overview

  • Responsible for the effective operation of Uhlmann 1030, Alloyd; I, II, III, CP10, Overwrap; I, II III, ensuring high quality standards and adherence to all health and safety procedures

Homeland Security US Department

Human Services Specialist
01.2004 - 01.2008

Job overview

  • Responsible for processing customer requests and claims for disaster assistance following a Presidential-declared disaster, providing accurate information on available programs via telephone and ensuring swift resolution of queries
  • Liaise with applicants over the phone and in person to determine needs and provide detailed instructions and referrals to appropriate programs, community resources and Federal agencies
  • Verify eligibility of applicants for disaster assistance and provide information on housing and grant assistance
  • Processed applicant cases, re-certifications, audits, recoups and reimbursements from disaster assistance applicants

Washington Mutual Bank

Mortgage Loan Closer
01.2003 - 01.2004

Job overview

  • Responsible for coordinating loan closures by effectively analyzing, documenting and funding transactions such as new loans, extensions, renewals and modifications to enable accurate documentation and closure of real estate loans in accordance with departmental policy and procedures

W.H. Smith

Retail Supervisor
01.2000 - 01.2002

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Universidad Del Turabo
Caguas, PR

BUSINESS ADMINISTRATION from Management
01.2014

Skills

  • Leadership
  • Manufacturing Setup and Changeover
  • Troubleshooting
  • Manufacturing Production Process
  • Cleanroom Management
  • Utility Systems
  • Business Administration
  • Growth
  • Prospecting
  • Change Agent
  • Client Satisfaction
  • New Customer Acquisition
  • Revenue Increase
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • SAP
  • LAS
  • Nemis
  • Loanwords
  • OSHA 29 CRF 1910120
  • NFPA 472
  • Hazwoper
  • Maximo
  • ServiceNow

Languages

Spanish
Native or Bilingual

Timeline

New Car Salesperson

Sansone Auto Mall
12.2019 - Current

IT Support Specialist

Advanced Technology Services
01.2017 - 12.2019

Chemical Weighing

Teva Pharmaceuticals
01.2013 - 01.2017

Manufacturing Operator

Actavis Pharmaceuticals
01.2008 - 01.2013

Human Services Specialist

Homeland Security US Department
01.2004 - 01.2008

Mortgage Loan Closer

Washington Mutual Bank
01.2003 - 01.2004

Retail Supervisor

W.H. Smith
01.2000 - 01.2002

Universidad Del Turabo

BUSINESS ADMINISTRATION from Management
JOVET A. KERCADO