Jovia Patricio
Customer Service
Killeen,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant
Elms Creek Family and Urgent Care
Killeen, Texas
05.2024 - 08.2024
- Assisted physicians in various medical procedures and examinations
- Administered medications per doctor’s order
- Collected specimens and prepared them for lab testing
- Managed intakes, including vital signs and medical history documentation
- Implemented efficient health record (EHR) management
- Managed approximately 50 patients a day
Medical Assistant
Anthony Medical and Chiropractic Center
Georgetown, TX
07.2023 - 05.2024
- Room patients
- Manage vitals and medical history documentation
- Administering injections (Lipo & B12)
- Implemented health records (Genesis)
- Scheduling/ scrubbing appointments
- Call-in prescriptions
Packer/ Learning Ambassador
Amazon Fulfillment Center
Pflugerville, Texas
01.2023 - 07.2023
- Packer
- Making sure the items that are being picked up in a chute are the same as the ones that is appearing on the screen
- Packed 130+ items an hour
- Picking the right parcel according to the screen for the items
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Learning Ambassador
- Giving new hires overview of their job
- Going over safety tips and standard work that is required from them
- Overseeing their hands on training
Team Leader
JTEKT Automotive North America
Ennis, TX
02.2012 - 11.2021
- Coordinated the on-going work effort of 5-10 technicians during a shift, including timely start-up and shutdown of the assigned manufacturing area
- Performed principal leadership role in the workplace ergonomics and safety, standard work training and job rotation
- Monitored and reviewed the performance of the team in each area of responsibility including assisting the team members through counseling and the preparation of development plans and assimilation of new technician
Dry Grocery Stocker
Walmart
Corsicana, Texas
05.2011 - 02.2012
- Answered customer questions and provided detailed product information.
- Complete about 30 tasks on the ‘Task List’, for example creating end cap materials for an 'easy grab' for customers
- Stock dry goods on the side counters
- Scan products throughout grocery section for inventory
- Assisted customers by finding items quickly to boost store satisfaction rates.
Salad Bar Runner/ Baker
Sirloin Stockade
Corsicana, Texas
04.2011 - 02.2012
- Addressed customer complaints and inquiries to verify satisfaction.
- Prepping about 12 different ingredients to fill up the salad bar
- Assembling the salad bar according to the company’s procedure
- Filled in the baker’s position when needed
- Developed strong relationships with regulars, resulting in repeat business and increased tips for the entire team.
Education
Diploma - undefined
John Marshall High
Portland, OR 09.2006 - 06.2010
Skills
Active listening
Problem-solving
Adaptability and flexibility
Time management
Data entry
Critical thinking
Decision-making
Administrative Skills
- Client documentation
- Management
- Reception and phone skills
- Insurance Billing CMS-1500
- Patient scheduling
- MS Office suite
- Medical terminology
- Health records
- Coding CPT & ICD-10
- Prescription Call-Ins
Timeline
Medical Assistant
Elms Creek Family and Urgent Care
05.2024 - 08.2024
Medical Assistant
Anthony Medical and Chiropractic Center
07.2023 - 05.2024
Packer/ Learning Ambassador
Amazon Fulfillment Center
01.2023 - 07.2023
Team Leader
JTEKT Automotive North America
02.2012 - 11.2021
Dry Grocery Stocker
Walmart
05.2011 - 02.2012
Salad Bar Runner/ Baker
Sirloin Stockade
04.2011 - 02.2012
Diploma - undefined
John Marshall High
09.2006 - 06.2010
Similar Profiles
Jovia PatricioJovia Patricio
Medical Assistant at Elms Creek Family and Urgent CareMedical Assistant at Elms Creek Family and Urgent Care
Calina JacksonCalina Jackson
Medical Assistant at Battle Creek Urgent CareMedical Assistant at Battle Creek Urgent Care
Hector Emmanuel RamirezHector Emmanuel Ramirez
Certified Clinical Medical Assistant at American Family Care Urgent Care Dale CityCertified Clinical Medical Assistant at American Family Care Urgent Care Dale City