Jovie Jolie
San Antonio,TX
Summary
Hardworking customer service expert that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced operations with continuous flow of guests and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Beauty Consultant
Folawns Medical Spa & Salon
04.2023 - 02.2024
- Greet and welcome clients with a warm and friendly demeanor
- Schedule appointment for the spa and salon services
- Check in and check out clients and process payments
- Communicate information about our service, packages, and promotions to clients
- Manage inventory for retail products and assist with selling products
- Address and resolve client complaints and concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
Host/Server (Sweetfire Kitchen)
La Cantera Resort & Spa
07.2021 - 04.2023
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
Spa Concierge
Mokara Spa
03.2021 - 07.2021
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Balance and maintain daily bookings and therapist schedules
- Serve as point of contact to guests for information on spa products and services, while maintaining a friendly and professional demeanor
- Devised new ideas to improve the working of the spa
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs
Online Customer Service Representative (Seasonal)
Goodwill/FAVOR
07.2020 - 10.2020
- Strived to make every customer service experience excellent
- Resolved customer complaints and issues on a daily basis
- Familiarized with software's to provide technical support for the customers
- Managed customer account information as well as opening and closing accounts
- Reduced wait times for assistance by efficiently prioritizing tasks based on urgency and complexity
Sales Associate
TJX Companies
03.2019 - 11.2019
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs.
Customer Service Representative (Seasonal)
QVC
10.2018 - 01.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Set up and activated customer accounts
- Reviewed account and service histories to identify trends and issues
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings.
Talent/Model
RISE Talent
12.2017 - 12.2018
- Arrived early for shoots to give extra time for hair, makeup and styling
- Met with designers to define guidelines for runway shows and presentations
- Upheld high standards of professionalism in high-stress environments
- Attended casting calls, fittings, shows and shoots
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands
Caregiver
Olga Jones
10.2016 - 07.2017
- Helped clients with personal needs from exercise to bathing and personal grooming
- Monitored vital signs and medication use, documenting variances and concerning responses
- Assisted with meal planning to meet nutritional plans
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Food Service (Seasonal)
SeaWorld Parks & Entertainment
06.2015 - 09.2015
- Greeted customers warmly and responded to requests for information
- Cross-trained in Cashier and Food Service positions to support team and help meet all customer needs
- Cleaned work areas, equipment and utensils
- Maintained order and cleanliness of work areas in conformance with health codes
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
Education
Northwest Vista College
San Antonio, TXHigh School Diploma -
John Jay High School
San Antonio, TX06.2017
Skills
- Building Customer Loyalty
- Quality assurance controls
- Technologically savvy
- Retail sales customer service
- Call center experience
- Problem-solving abilities
- Team player mentality
- Fast learner
- Build collaborative relationships
- Strategic Thinker
Community Service
- Blood Drive
- Graffiti Clean Up
- Volunteered at the San Antonio Food Bank
Timeline
Beauty Consultant
Folawns Medical Spa & Salon
04.2023 - 02.2024
Host/Server (Sweetfire Kitchen)
La Cantera Resort & Spa
07.2021 - 04.2023
Spa Concierge
Mokara Spa
03.2021 - 07.2021
Online Customer Service Representative (Seasonal)
Goodwill/FAVOR
07.2020 - 10.2020
Sales Associate
TJX Companies
03.2019 - 11.2019
Customer Service Representative (Seasonal)
QVC
10.2018 - 01.2019
Talent/Model
RISE Talent
12.2017 - 12.2018
Caregiver
Olga Jones
10.2016 - 07.2017
Food Service (Seasonal)
SeaWorld Parks & Entertainment
06.2015 - 09.2015
Northwest Vista College
High School Diploma -
John Jay High School
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