Jovita Markus

- As a Starbucks Barista at Von's, my mission is to build connections with other people while giving them a taste of what Starbucks offers.

• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Used POS system to accurately enter orders and process payments.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Assisted customers with large purchases by carrying items to vehicles.
• Returned unwanted items to correct store locations and restocked shelves.
• Maintained clean and tidy checkout area to optimize service delivery.
• Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Handled shelf restocks and merchandised front lane areas to drive sales.