Jovita Ramos
Von Ormy,TX
Summary
Dedicated Senior Phlebotomist with expertise in blood collection techniques, sanitation, and exceptional patient care. Committed to mentoring and maintaining patient confidentiality while ensuring compliance with safety standards.
Overview
18
18
years of professional experience
Work History
Senior Phlebotomist
CSL Plasma Center
8725 Marbach Rd #275, SA,TX 78227
06.2023 - Current
- Conducted venipuncture procedures to collect blood samples efficiently and safely.
- Ensured compliance with safety and regulatory standards during blood collection processes.
- Mentored and trained junior phlebotomists on best practices and techniques.
- Maintained accurate records of donor information and sample tracking systems.
- Collaborated with healthcare staff to streamline patient intake and processing workflows.
- Implemented quality control measures to enhance accuracy in blood collection procedures.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Provided exceptional patient care, addressing concerns and ensuring comfort during procedures.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Care Provider
Casa Linda Home Health Care
5555 Fredericksburg Rd, Suite 200, SA,TX 78229
12.2020 - 05.2023
- Provided personal care and assistance to clients in daily activities, enhancing their quality of life.
- Developed individualized care plans tailored to meet clients' unique needs and preferences.
- Coordinated with healthcare professionals to ensure effective communication regarding client health and progress.
- Trained and mentored new staff on best practices for patient care and safety protocols.
- Monitored client conditions, promptly reporting changes to nursing staff for timely interventions.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
Care Provider
En Su Casa Caregivers
115 N Park BLVD, SA, TX, 78204
02.2020 - 05.2023
- Implemented efficient scheduling systems to optimize caregiver availability and client service delivery.
- Facilitated recreational activities that promoted physical health and social engagement among clients.
- Advocated for clients' rights and needs within the healthcare system, ensuring comprehensive support services were provided.
- Organized medication and provided reminders according to schedule.
PBX Operator
Northeast Orthopaedics & Sports Medicine
6704 RANDOLPH BLVD, LIVE OAK, TX 78233
09.2011 - 06.2012
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Coordinated communication between medical staff, patients, and external parties seamlessly.
- Assisted in scheduling appointments, ensuring optimal patient flow and satisfaction.
- Maintained accurate records of calls and messages for efficient follow-up.
Customer Service Cashier
McDonald's Restaurant
3515 CULEBRA RD, SA, TX, 78228
03.2008 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer accuracy and balanced at shift end.
- Provided exceptional customer service in fast-paced environments.
- Trained new staff on operational procedures and customer interaction standards.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Implemented upselling techniques to enhance sales performance consistently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
MEMORIAL HIGH SCHOOL
San Antonio, TX05-2010
Skills
- Order of draw
- Blood collection techniques
- Needle disposal
- Leadership qualities
- Adaptable to change
- Patient confidentiality
- Sanitation and sterilization
Timeline
Senior Phlebotomist
CSL Plasma Center
06.2023 - Current
Care Provider
Casa Linda Home Health Care
12.2020 - 05.2023
Care Provider
En Su Casa Caregivers
02.2020 - 05.2023
PBX Operator
Northeast Orthopaedics & Sports Medicine
09.2011 - 06.2012
Customer Service Cashier
McDonald's Restaurant
03.2008 - 10.2010
High School Diploma -
MEMORIAL HIGH SCHOOL