Jovon Ravago
Fairfield,CA
Summary
Energetic Certified Trainer and Server with a proven track record at Chipotle and Red Lobster, excelling in team collaboration and professional customer service. Mastered training techniques and safe food handling, enhancing employee performance and customer satisfaction. Skilled in clear communication and cultural awareness, consistently achieving high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chipotle
Vallejo, CA
11.2022 - Current
- Provided guidance to trainers regarding curriculum design and delivery techniques.
- Advised management on best practices for improving employee performance through effective training methods.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Server
Red Lobster
Vallejo, CA
11.2020 - 09.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained and/or assisted new employees in performing their duties and tasks.
Education
Some College (No Degree) - Pre Health Science
Napa Valley College
Napa, CASkills
- Teamwork and collaboration
- Attention to detail
- Clear communication
- Training and mentoring
- Professional customer service
- Willingness to learn
- Safe food handling
- Cultural awareness
Certification
- Food Handling
- Basic Life Support License (BLS)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Tagalog
Limited
Timeline
Certified Trainer
Chipotle
11.2022 - Current
Server
Red Lobster
11.2020 - 09.2022
- Food Handling
- Basic Life Support License (BLS)
Some College (No Degree) - Pre Health Science
Napa Valley College
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