Luke Wareham
Holmdel,NJ
Summary
Dynamic Certified Trainer with a proven track record at Chipotle, enhancing team performance through engaging training sessions and effective mentoring. Skilled in problem-solving and customer service, I foster collaboration and attention to detail, resulting in improved staff productivity and seamless onboarding experiences. Committed to creating positive learning environments.
Overview
3
3
years of professional experience
Work History
Certified Trainer
Chipotle
08.2023 - Current
- Delivered engaging training sessions to enhance team performance and customer service skills.
- Conducted assessments to evaluate trainee progress and identify areas for improvement.
- Facilitated onboarding processes for new hires, ensuring a seamless integration into company culture.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
Game Master
Escapology
10.2022 - 04.2023
- Facilitated engaging and immersive gameplay experiences for diverse groups of participants.
- Guided teams through complex puzzles and challenges, enhancing teamwork and communication skills.
- Developed and implemented game scenarios, ensuring seamless progression and player satisfaction.
- Managed time efficiently to maintain game flow, adapting strategies based on participant needs.
- Provided post-game feedback to players, fostering a positive environment for improvement and learning.
- Trained new Game Masters in operational procedures and customer engagement techniques.
Education
Associate of Applied Science - Music Technology
Brookdale Community College
Lincroft, NJ05-2027
Skills
- Training and coaching
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Certified Trainer
Chipotle
08.2023 - Current
Game Master
Escapology
10.2022 - 04.2023
Associate of Applied Science - Music Technology
Brookdale Community College