Jovon Savage
Fender Musical Instruments
Mentone
2
Languages
18
years of professional experience
Detail-oriented professional with extensive experience in quality assurance, logistics, and care services, demonstrating exceptional multitasking and problem-solving abilities. Proficient in customer service and data entry, with a strong commitment to leveraging these skills to drive success within a dynamic team environment. Eager to advance in a role that capitalizes on a diverse background and technical expertise to deliver impactful results. Prepared to contribute innovative solutions and enhance operational efficiency in a new position, fostering growth and excellence.
Work History
Guitar Inspector and Packer
2 Years 2 Months- Inspected and tested finished products to ensure conformance with quality standards, using precision measuring instruments.
- Conducted visual and dimensional inspections of selected pieces and products.
- Performed visual inspections on incoming materials to verify compliance with customer specifications.
- Notified supervisors and other personnel of production problems.
- Stacked and arranged tested products for further processing, shipping, and packaging.
- Conducted thorough quality inspections on finished products to ensure compliance with industry standards.
- Collaborated with production teams to address defects and implement corrective actions promptly.
Loader
1 Year 5 Months- Sorted and organized products before loading and shipment.
- Loaded items into designated trailer locations according to customer specifications.
- Successfully coordinated multiple tasks simultaneously while meeting company standards for safety and quality assurance.
- Loaded finished materials for transportation and unloaded raw materials for production.
- Participated in team meetings to discuss workflow improvements.
- Operated forklifts to load and unload merchandise efficiently.
- Ensured accurate inventory counts during loading processes.
Stand Up Reach Forklift Operator
8 Months- Excelled at problem solving while utilizing the Reach Forklift in order to complete tasks efficiently.
- Performed daily pre-shift inspections on the Reach Forklift to ensure proper functioning.
- Successfully loaded and unloaded shipments from trucks utilizing the Reach Forklift.
- Operated a Reach Forklift in a warehouse setting to move pallets and other materials.
- Maintained knowledge of OSHA standards related to forklift operation.
- Followed all company procedures regarding safety protocols while operating the Reach Forklift.
- Cleaned spills and removed obstructions from forklift driving paths.
- Reported damaged and misplaced items to supervisors and took steps to avoid further complications.
- Operated reach forklift to safely transport merchandise within warehouse environment.
- Conducted regular inspections on equipment to ensure optimal functionality and safety compliance.
Customer Service Representative
3 Years 3 Months- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Resolved customer inquiries through effective communication and product knowledge.
- Managed order processing, ensuring timely fulfillment and accuracy in transactions.
Post Closing Data entry
1 Year 2 Months- Copy, scan, email, all documents of loans and information into database, prepare and sort out documents. Work closely with other team members to get loans to their designated areas for processing. Manifest collaterals and ship through FedEx every day to ensure there is no delay in loans and information that may be needed throughout the company, respond to emails, prepare shipping files, look up loans in data base to send responses to investors request, scan and print documents needed. I also have experience in working in the trailing docs department, which consists of opening and organizing incoming mail and information on loans scanning into data base and daily manifests.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Operations Team Member
8 Years 2 Months- Operate various forklifts from standup, Drexel, order selector, and scissor lift. Distribute product to various areas in warehouse, unload incoming product from trailers, label product with product verification tags(bar-codes), Load trailers with product for outgoing orders, inventory product as it comes into select departments, through product from horseshoe, de-case product that is needed for each day, pack product from unit's order line, and work directly with supervisors to train in coming seasonal employees during peak seasons.
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated product receiving and distribution to ensure timely order fulfillment.
Education
Bachelor of Science (B.S.) - Computer Information Science
DeVry University - Computer Programming and Operation Systems, Information Technology, computer information engineering
High School - Computer Engineering, Computer Lit, Drafting
Skills
Client support
Technical assistance
Proficient in computer use
Accurate data entry
Microsoft Office skills
Document printing
Document transmission
Experienced standup forklift operator
Material handling specialist
Analytical problem solver
Adaptable learner
Effective multitasking
Quality control
Visual inspections
Inspection reporting
Training and mentoring
Accomplishments
- Strategized and implemented updates to inspections of [Type].
- Improved inspection accuracy by adopting modern standards and technologies.
LANGUAGES
English
Advanced
Timeline
Guitar Inspector and Packer
Fender Musical Instruments
01.2024 - 03.2026Read More
Loader
Burlington's Distribution Center
01.2023 - 06.2024Read More
Stand Up Reach Forklift Operator
Lamps Plus
01.2022 - 09.2022Read More
Customer Service Representative
Pro Line Racing Horizon Hobby
09.2018 - 12.2021Read More
Post Closing Data entry
Paramount Residential Mortgage Group
10.2016 - 12.2017Read More
Operations Team Member
Payless WDC
01.2008 - 03.2016Read More
Pacific High School
High School from Computer Engineering, Computer Lit, Drafting
Read More
University of Phoenix
Bachelor of Science (B.S.) from Computer Information Science
Read More
DeVry University
DeVry University from Computer Programming and Operation Systems, Information Technology, computer information engineering
Read More