Jovoni Monteiro
Summary
Dynamic Transportation Security Officer with a proven track record at TSA, excelling in threat management and customer service. Demonstrated integrity and reliability while enhancing passenger safety through advanced screening techniques. Adept at multitasking and leading teams, ensuring compliance with regulations, and fostering a secure environment for all.
Sales professional with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. A strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
05.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, Mobility devices, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance with all procedures.
- Responded to emergencies with professionalism and efficiency, ensuring the safety of passengers and staff.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
DIetry Aide
HealthCare Service Corporation, HCSC, BlueCard Central
03.2022 - 05.2024
- Kept all kitchen areas clean, tidy, and free of hazards.
- Served meals to residents by established schedules and dietary procedures.
- Supported fellow team members during peak times by assisting with dishwashing and restocking supplies, fostering a collaborative work environment.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
Sales Associate
Champs Sports
05.2021 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
New Heights Charter School
1690 Main St Brockton Ma 0230106-2023
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Threat management
- Behavioral observations
- Multitasking
- Reliability
- Team leadership
- Strategic planning
- Verbal/written communication
- Upselling
Accomplishments
- Achieved Employee of the Month by effectively helping with good customer service.
- Collaborated with a team of friends ] in the development of winning Car shows
- Used Microsoft Excel to develop inventory tracking spreadsheets
Certification
CPR license
Currently enrolled in getting my Real Estate License
Languages
English
Capeverdean Cruel
Portuguese
Interests
- Youth Development Programs
- Youth continuing guidance and support to empower the next generation of leaders
- My team Continues to go to Car Shows
- Volunteer Work
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2024 - Current
DIetry Aide
HealthCare Service Corporation, HCSC, BlueCard Central
03.2022 - 05.2024
Sales Associate
Champs Sports
05.2021 - 11.2023
High School Diploma -
New Heights Charter School
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