JoVonna Palmes
Las Vegas,NV
Summary
Driven and personable professional with over 5 years of experience in customer-facing roles, including lead generation, sales support, and brand promotion. Skilled in developing customer relationships, increasing engagement, and delivering high-quality service in fast-paced environments. Recognized for top performance and reliability. Now seeking to transition into a professional corporate setting where strong communication, organization, and relationship-building skills can support business growth and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Generation Specialist
RE-BATH
Las Vegas, NV
02.2024 - Current
- - Represent RE-BATH within Lowes locations to educate staff and customers on services and product offerings.
- - Initiate customer interactions, qualify prospects, and schedule consultations, consistently leading the team in conversion rates.
- Initiate high-impact customer interactions, qualify prospects, and schedule consultations—consistently leading the team with an 85%+ appointment set rate.
- - Collaborate with retail partners to ensure alignment in customer experience and engagement strategies.
Sales Consultant - Lead Generator
Southwest Blinds and Shutters
Las Vegas, NV
01.2023 - 02.2024
- - Delivered tailored product information to prospective clients, driving interest in in-home consultations.
- - Served as the first point of contact in the sales process, helping to grow the customer base and meet regional sales targets.
Brand Ambassador & Field Sales Associate
Aspire
Georgia
06.2022 - 01.2023
- - Promoted brand awareness and increased customer acquisition through direct engagement and product demonstrations.
- - Achieved top regional performance in sales and event-based outreach.
Product Demonstrator
CROSSMARK
Georgia
02.2020 - 06.2022
- - Engaged with customers in retail environments to promote products and drive trial and purchase behavior.
- - Delivered key brand messaging while collecting customer feedback and reporting on consumer trends.
Shift Supervisor / Frontline Team Lead
Zaxbys
Georgia
01.2017 - 02.2020
- - Promoted to Shift Supervisor for outstanding performance and leadership skills.
- - Oversaw shift operations, coordinated team assignments, and maintained high standards for service and safety.
- - Trained and coached new team members, contributing to improved efficiency and guest satisfaction.
Education
High School Diploma -
Lithia Springs High School
Georgia2020
Skills
- - Customer Relationship Management (CRM)
- - Corporate Sales Support
- - Client Engagement & Retention
- - Administrative Coordination
- - Lead Generation & Appointment Setting
- - Event Representation & Brand Development
- - Team Collaboration & Cross-Functional Support
- - Time Management & Multitasking
- - Microsoft Office Suite
Certification
- - CPR Certified
- - Food Safety & Handler Certified
Affiliations
Repeatedly ranked as the top Lead Generator at RE-BATH, winning company competitions for generating the most leads. Known for consistently outperforming peers and setting the standard on the team. Also a frequent winner of trailer decorating contests, recognized for the most creative and eye-catching setups. My success reflects a mix of strong work ethic, creativity, and standout customer engagement.
Timeline
Lead Generation Specialist
RE-BATH
02.2024 - Current
Sales Consultant - Lead Generator
Southwest Blinds and Shutters
01.2023 - 02.2024
Brand Ambassador & Field Sales Associate
Aspire
06.2022 - 01.2023
Product Demonstrator
CROSSMARK
02.2020 - 06.2022
Shift Supervisor / Frontline Team Lead
Zaxbys
01.2017 - 02.2020
High School Diploma -
Lithia Springs High School