Summary
Overview
Work History
Education
Skills
Timeline
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Jo'Vonne Armstrong

Los Angeles,CA

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

15
15
years of professional experience

Work History

Supervisor

The Rooster
Los Angeles, CA
12.2018 - Current
  • Maintained positive working relationship with fellow staff and management.9
  • Maintained positive working relationship with fellow staff and management.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Shift Supervisor

Coffee Bean & Tea Leaf
Santa Monica, CA
08.2012 - 06.2020
  • Monitored security and enforced loss prevention strategies during shift.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Taught staff upselling techniques to meet revenue targets.
  • Resolved customer complaints and reported issues to senior management.
  • Identified needs of customers promptly and efficiently.

Receptionist

Jackson Hewitt
Inglewood, CA
11.2008 - 05.2012
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.99
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Education

Some College (No Degree) -

Los Angeles Southwest College
Los Angeles, CA

Some College (No Degree) -

West Los Angeles College
Culver City, CA

Skills

  • Strategic Planning
  • Data Analytics
  • Process Improvement
  • Operations Management
  • Staff Management
  • Staff Discipline
  • Training and Mentoring
  • Goal-Oriented
  • Policy Enforcement
  • Complex Problem-Solving
  • Inventory Oversight

Timeline

Supervisor

The Rooster
12.2018 - Current

Shift Supervisor

Coffee Bean & Tea Leaf
08.2012 - 06.2020

Receptionist

Jackson Hewitt
11.2008 - 05.2012

Some College (No Degree) -

Los Angeles Southwest College

Some College (No Degree) -

West Los Angeles College

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Jo'Vonne Armstrong