Jowanna Reeves
Fayetteville,GA
Summary
Dedicated customer care coordinator with extensive experience in healthcare support and service delivery. Demonstrated success in enhancing patient experience and streamlining communication processes, achieving a 30% boost in productivity while ensuring compliance with industry regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
AIIShifts
10.2019 - Current
- Managed 50+ high-volume calls weekly, prioritizing customer needs and improving satisfaction scores.
- Streamlined workflows for over 100 users using a digital management system, enhancing overall productivity by 30%.
- Implemented targeted conflict resolution strategies to address performance-related issues, ensuring compliance and reducing operational disruptions by 25% while adhering to HIPAA regulations.
- Minimized errors and improved staff coordination through optimized database usage and proactive communication.
- Provided clients and staff with tailored solutions and timely follow-up, ensuring effective support.
- Worked remotely to assist clients with inquiries and issues, delivering personalized and empathetic service.
Certified Home Health Aide
Bayada Home Health
Hamilton, USA
03.2019 - Current
- Delivered 15+ years of hands-on patient care, utilizing compassionate communication to achieve a 40% increase in customer satisfaction.
- Increased patient satisfaction by 25% through the creation and implementation of tailored service plans.
- Managed medication protocols and monitored vital signs, ensuring adherence to procedures and reducing medication errors by 20%.
- Enhanced record-keeping accuracy through diligent documentation and prompt incident reporting, improving data precision by 40%.
- Developed health-promoting initiatives that fostered customer engagement, resulting in a 40% increase in participation.
Fundraising Consultant
Trenton New Jersey Community Center
Trenton, USA
01.2010 - 10.2024
- Enhanced event visibility with a dual-channel marketing strategy, increasing attendance by 40% and community reach by 30%.
- Increased volunteer productivity by 35% and improved event outcomes by 25% through structured team approaches.
- Streamlined financial processes, reducing turnaround time by 60% and boosting donor trust.
- Created a welcoming environment for team collaboration, enhancing operational flow and customer experience.
Education
Bachelor of Business Administration - Healthcare Management
Berkeley College
Woodland Park, CO03-2019
Associate of Science - Business Administration
Ocean County College
Toms River, NJ05-2015
General Educational Development (GED) -
Ocean County
Toms River, NJ01-2012
Skills
Certification
- Certified Home Health Aide (CHHA), 11/01/24, Mercer County, NJ
- Adult and Pediatric First Aid/CPR/AED
Timeline
Staffing Coordinator
AIIShifts
10.2019 - Current
Certified Home Health Aide
Bayada Home Health
03.2019 - Current
Fundraising Consultant
Trenton New Jersey Community Center
01.2010 - 10.2024
Bachelor of Business Administration - Healthcare Management
Berkeley College
Associate of Science - Business Administration
Ocean County College
General Educational Development (GED) -
Ocean County