Jowanna Bell
Management
Burlington,NJ
Summary
Accomplished Practice Manager with a distinguished tenure at Atlantic Health System, recognized for elevating team performance and patient satisfaction through adept problem-solving and empathetic communication. Proficient in Epic Systems as a Super User, excel in staff management and have successfully implemented workflow enhancements while ensuring rigorous adherence to healthcare standards. These initiatives have significantly enhanced office efficiency and amplified staff productivity. As a goal-oriented healthcare professional, I am adept at training and managing teams to deliver exceptional service. I have strong organizational and on boarding skills, coupled with a meticulous attention to detail, and to handle multiple projects concurrently with precision.
Overview
11
11
years of professional experience
Work History
Practice Manager
Atlantic Health System
06.2022 - Current
- Demonstrated proactive management of patient concerns with a focus on prompt resolution and professional demeanor, showcasing empathy and strong problem-solving acumen. Managed the procurement of all office supplies and meticulously monitored inventory levels to ensure seamless operational continuity.
- Promoted a cohesive work environment by facilitating effective communication among team members, fostering collaboration that significantly elevated overall team performance. Cultivated robust working relationships between front office and back office personnel, fostering synergy and operational efficiency.
- Continuously assessed practice workflows to pinpoint opportunities for optimization, implementing strategic changes with efficiency and effectiveness. Spearheaded the hiring process for new employees, selecting candidates whose values and skills aligned closely with organizational mission and objectives.
- Provided leadership oversight for a dedicated team of 11 office personnel, ensuring adherence to healthcare industry standards and best practices while enhancing staff productivity through regular performance evaluations. Conducted structured staff meetings to promote open communication channels, facilitating enhanced collaboration and problem-solving capabilities among team members.
Certified Medical Assistant
Atlantic Health System
03.2013 - 05.2022
- Managed comprehensive maintenance and organization of exam rooms and medical equipment, ensuring sanitized conditions and full stock readiness.
- Directed patients to designated exam rooms with meticulous attention to scheduling efficiency, while adeptly addressing inquiries and preparing them for physician consultations.
- Facilitated prescription and refill processes by liaising with pharmacies via phone and fax, ensuring timely submissions.
- Exemplified a welcoming practice environment by warmly greeting patients, expediting check-in processes, and addressing inquiries regarding their healthcare needs. Conducted thorough patient interviews to verify details, ascertain visit objectives, and accurately document medical histories within strict adherence to HIPAA regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Applied Science - Certified Medical Assistant
Hohokus School of Trade And Technical Sciences
Nutley, NJ2013
Skills
- EHR systems (Epic-Super User)
- Program Management
- Process Improvement
- Design & Implementation
- Data Analytics
- Vendor Management
- Adaptability
- Training & Development
- Schedule Management
- Big Picture Thinking
- Budgeting
- Employee Relations
- Certified in CPR/AED
Timeline
Practice Manager
Atlantic Health System
06.2022 - Current
Certified Medical Assistant
Atlantic Health System
03.2013 - 05.2022
Associate of Applied Science - Certified Medical Assistant
Hohokus School of Trade And Technical Sciences