MARIA ALVAREZ
Fort Myers,FL
Summary
Experienced healthcare operations leader with 15+ years of success managing medical practices, leading high-performing teams, improving patient experiences, and driving operational excellence. Proven ability to oversee daily operations, coach staff, manage budgets, optimize workflows, and partner with providers to achieve organizational goals. Recognized for building strong workplace cultures, improving patient satisfaction, and developing teams through servant leadership, accountability, and continuous improvement.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Practice Manager
Retina Group of Florida
Fort Myers, FL
07.2025 - Current
- Trained and mentored staff on best practices in patient care and administrative procedures.
- Collaborated with healthcare providers to ensure seamless coordination of patient services across departments.
- Led team meetings focused on continuous improvement strategies and effective problem-solving approaches.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 50 office personnel.
Practice Manager
SCHMIDT MEDICAL CENTER OF OPTUM
Mill Creek, WA
01.2019 - 07.2025
- Oversee daily operations of a high-volume healthcare practice supporting approximately 4,000 patient visits per month.
- Lead, coach, and develop a multidisciplinary team of more than 50 employees and 10 providers, fostering a culture of accountability, teamwork, and exceptional patient care.
- Partner closely with physicians and organizational leadership to achieve operational, financial, and patient satisfaction goals.
- Analyze operational and financial data to identify trends, improve efficiencies, and support business decision-making.
- Conduct regular team meetings, performance discussions, and staff development activities to drive engagement and performance.
- Manage staffing, recruitment, onboarding, scheduling, and employee relations initiatives.
- Ensure compliance with company policies, healthcare regulations, and quality standards.
- Lead process improvement initiatives that enhance patient access, workflow efficiency, and overall office performance.
- Resolve patient and staff concerns through effective communication, coaching, and problem-solving.
Health Center Manager
HEALTHPOINT
Bothell, WA
12.2016 - 12.2018
- Directed daily operations of a busy community health center, ensuring high-quality patient care and efficient service delivery.
- Managed hiring, onboarding, training, employee development, and performance management activities.
- Oversaw departmental budgets and resource allocation to support operational goals.
- Implemented Lean process improvement strategies that improved efficiency and team productivity.
- Collaborated with providers and leadership teams to establish goals, monitor performance metrics, and improve patient outcomes.
- Maintained compliance with organizational policies, procedures, and regulatory requirements.
Site Supervisor
RADY CHILDREN'S PHYSICIANS MANAGEMENT
Chula Vista, CA
01.2014 - 10.2016
- Managed day-to-day operations of a pediatric medical office, overseeing staff scheduling, workflow management, and patient service operations.
- Supervised and mentored front-office and clinical support staff to ensure excellent patient experiences.
- Achieved a 100% employee engagement score through leadership, coaching, and team-building initiatives.
- Participated in quality improvement and patient safety projects to enhance operational performance.
- Assisted with patient service recovery and issue resolution to maintain positive patient relationships.
Medical Clinic Manager
HEALTHPOINT
Bothell, WA
05.2005 - 03.2013
- Managed daily clinic operations, ensuring efficient patient flow and quality service delivery.
- Partnered with leadership and providers to establish annual goals and operational objectives.
- Coordinated administrative and clinical activities to improve access to care and operational effectiveness.
- Supervised staff performance, training, and development initiatives.
- Supported insurance processes, patient scheduling, and front-office operations.
Education
Some College (No Degree) - Bank Teller
Renton Vocational Technical College
Renton, WA01-1999
Skills
- Epic EHR
- NextGen EHR
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Teams
- Healthcare Practice Management Systems
- Scheduling & Patient Access Platforms
- Revenue Cycle Management Systems
- Practice management
- Employee performance
- Strategic planning
- Payroll administration
- Staff development
- Budget oversight
- Bookkeeping
CORE COMPETENCIES
- Practice Operations Management
- Team Leadership & Development
- Patient Experience Excellence
- Provider Partnership
- Staff Recruitment & Onboarding
- Employee Coaching & Performance Management
- Financial & Budget Oversight
- Revenue Cycle Awareness
- Insurance Verification & Authorization
- Scheduling Optimization
- Process Improvement
- Conflict Resolution
- Regulatory Compliance
- Strategic Planning
- Team Building
- Cross-Functional Collaboration
- KPI & Performance Monitoring
- Bilingual (English/Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Retina Group of Florida
07.2025 - Current
Practice Manager
SCHMIDT MEDICAL CENTER OF OPTUM
01.2019 - 07.2025
Health Center Manager
HEALTHPOINT
12.2016 - 12.2018
Site Supervisor
RADY CHILDREN'S PHYSICIANS MANAGEMENT
01.2014 - 10.2016
Medical Clinic Manager
HEALTHPOINT
05.2005 - 03.2013
Some College (No Degree) - Bank Teller
Renton Vocational Technical College