Joxeli Cuevas
Lilburn,GA
Summary
Detailed oriented and enthusiastic individual with a passion for providing excellent customer service. Eager to embark on a career in the field of call center with two years of background experience. Quick learner with a professional demeanor. Ready to contribute to creating a positive impression for clients and visitors
Overview
4
4
years of professional experience
Work History
Sales Representatives
King Roof
Marietta
12.2022 - Current
- Followed up with leads and engaged in email and phone correspondence to nurture client relationships in English and Spanish
- Utilized project management software to track roofing projects, maintain project schedules efficiently
- Coordinated with insurance adjusters to provide comprehensive proof of work completion, including detailed invoices, inspection reports, and photographic evidence
- Ensured all documentation met insurance company standards and facilitated the timely processing of claims
- Conducted frequent follow-up calls to insurance companies to track the status of roofing project approvals.
- Ensured clients were informed of each stage of the claim process, addressing any questions or concerns promptly via email, chat, and phone calls
- Maintained detailed records of all client interactions, ensuring accurate and up-to-date information was available
- Conducted follow-up calls to potential leads to assess their needs and interest in roofing services
- Handled a high volume of inbound and outbound calls, assisting customers with inquiries, scheduling services, and resolving complaints
Sales Agent
Crown Realty
Marietta
12.2020 - 08.2021
- Managed a high volume, multi-line phone system, answering and directing calls efficiently
- Scheduled and organized appointments, meetings using digital calendars
- Maintained a clean, organized, and welcoming office area
- Handled email inquiries, providing general information about the organization and forwarded messages to appropriate departments
- Conducted out bound calls to prospective clients to introduce our services and identify their needs
- Built and maintained a database of leads, regularly updating contact information and lead status
Insurance Representative
GEICO
Atlanta
04.2020 - 12.2020
- Provided detailed explanations of policy coverage, benefits, and exclusions to ensure clients were well-informed
- Handled both inbound and outbound calls to generate leads, follow up with potential clients, and close sales
- Conducted thorough needs analyses to understand client requirements and recommend appropriate insurance coverage
- Sold various insurance products including life, health, auto, and home insurance to individual and business clients
- Successfully generated leads through cold calling, networking, and client referrals
- Worked closely with underwriters to provide clients with the most suitable and competitively priced insurance solutions
Education
Dental Assistant Program -
Dekalb School of Technology North
06.2019
Skills
- Bilingual
- Excel
- Microsoft
- Google Sheets
- Data entry management
- Telephone etiquette
- Communication (verbal and written)
- Attention to detail
- Multitasking
- Organizational
- Time management
Timeline
Sales Representatives
King Roof
12.2022 - Current
Sales Agent
Crown Realty
12.2020 - 08.2021
Insurance Representative
GEICO
04.2020 - 12.2020
Dental Assistant Program -
Dekalb School of Technology North