Joxeline Tapia
Buckeye,AZ
Summary
Dynamic Scheduling Assistant with a strong work ethic and proven ability to enhance customer satisfaction at Alex Landscaping Services. Expert in appointment scheduling and conflict resolution, I streamlined processes, reducing scheduling conflicts and improving service delivery. Recognized for attention to detail and effective communication, fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Scheduling Assistant
Alex Landscaping Services
Buckeye, AZ
09.2021 - Current
- Coordinated daily scheduling for landscaping projects, optimizing resource allocation and team assignments.
- Assisted in communication between clients and field teams, ensuring clarity on project timelines and requirements.
- Monitored project progress and updated schedules accordingly to reflect any changes or delays.
- Implemented procedures to streamline scheduling processes, reducing conflicts and improving overall service delivery.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
Warehouse Worker
Funko
Buckeye, AZ
03.2025 - 11.2025
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Assisted in maintaining cleanliness and safety standards throughout the warehouse facility.
- Collaborated with team members to optimize workflow processes and enhance productivity levels.
- Packaged products for shipping, adhering to quality control protocols and packaging guidelines.
- Trained new hires on safety procedures, equipment operation, and warehouse best practices.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Crew Member
McDonald's
Buckeye, AZ
04.2022 - 10.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale systems accurately for order processing.
- Maintained cleanliness and organization of workstations consistently.
- Collaborated with team members to achieve operational efficiency.
- Followed food safety protocols to ensure compliance with health regulations.
- Handled customer inquiries and resolved issues promptly and effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Skyview High School
Buckeye, AZNo Degree - Health Sciences
EMCC
Goodyear, AZSkills
- Maintaining confidentiality
- Office management
- Deadline management
- Appointment scheduling
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Customer service and support
- Fast learner
- Cleaning and sanitizing
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Funko
03.2025 - 11.2025
Crew Member
McDonald's
04.2022 - 10.2022
Scheduling Assistant
Alex Landscaping Services
09.2021 - Current
High School Diploma -
Skyview High School
No Degree - Health Sciences
EMCC