Joy Alexander
Brooklyn,NY
Summary
Accomplished Medical Office Assistant with a proven track record at Brookdale Hospital Medical Center, enhancing patient flow and records management. Skilled in EMR software and HIPAA compliance, adept at multitasking and fostering positive patient relationships. Demonstrated ability to improve care efficiency and train staff, significantly contributing to office operations.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
Brookdale Hospital Medical Center ( Urgent Care )
01.2002 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Phlebotomist ( Blood Donor Tech )
New York Methodist Presbyterian Hospital
03.2008 - 06.2023
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Conducted venipuncture and other CT procedures.
Medical Assistant/Front Office Manager
Family Health Center
04.2001 - 10.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
No Degree - Nursing Assistance
Allen School
Brooklyn, NY01.2007
No Degree - Phlebotomy, EKG And Nursing Technician Certificate
Heart Beat Institute
Brooklyn, NY02.2001
No Degree - Operating Room Assistant Certificate
Empire Career Institute
Brooklyn, NY06.1996
High School Diploma -
Tilden High School
Brooklyn, NY06.1984
Skills
- EMR Software
- ICD-10 Coding
- Insurance Verification
- Computer Skills
- Medical Records Maintenance
- Multitasking and Organization
- HIPAA Compliance
- Phone and Email Etiquette
- Medical Records Management
Timeline
Phlebotomist ( Blood Donor Tech )
New York Methodist Presbyterian Hospital
03.2008 - 06.2023
Medical Office Assistant
Brookdale Hospital Medical Center ( Urgent Care )
01.2002 - Current
Medical Assistant/Front Office Manager
Family Health Center
04.2001 - 10.2003
No Degree - Nursing Assistance
Allen School
No Degree - Phlebotomy, EKG And Nursing Technician Certificate
Heart Beat Institute
No Degree - Operating Room Assistant Certificate
Empire Career Institute
High School Diploma -
Tilden High School
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