JOY ALFORD
Kent,WA
Summary
Dynamic senior living and sales professional with a proven track record of exceeding performance metrics, including a 70% closing ratio and consistent 100% occupancy. Expertise in developing resident-centered programs that enhance engagement and well-being, supported by strong consultative sales and community relationship skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Life Enrichment Director
Senior Living Community
05.2026 - Current
- Cultivate relationships with residents, families, staff, and community partners to enhance engagement.
- Develop programs that promote social interaction and improve resident well-being.
- Coordinate activities focused on physical fitness and mental stimulation for seniors.
- Collaborate with staff to assess individual needs and tailor programs accordingly.
- Facilitate interdepartmental collaboration to manage calendars, resources, and budgets effectively.
- Respond to evolving priorities while ensuring resident-centered program delivery.
Activities Specialist
Benson Health and Rehabilitation
Kent, WA
06.2024 - 05.2026
- Developed engaging activities for residents to enhance social interaction.
- Organized recreational programs that promote physical and mental wellness.
- Collaborated with interdisciplinary teams to maintain detailed records and facilitate tailored group and one-to-one experiences for residents with diverse physical and cognitive abilities, promoting engagement and quality of life.
- Collaborated with healthcare staff to align activities with resident care plans.
- Established trusting relationships with residents and families through attentive communication, individualized engagement, and consistent follow-through during care and life transitions to enhance their comfort and well-being.
Property Manager
Self-Employed
Kent, WA
04.2020 - 01.2026
- Achieved 100% occupancy by responding proactively to leads, managing resident relationships, providing responsive service, and retaining residents effectively.
- Oversaw leasing processes, applicant screenings, financial transactions, vendor management, resident concerns, documentation, and adherence to competing deadlines.
- Managed rental properties, ensuring tenant satisfaction and property maintenance.
- Coordinated lease agreements and tenant move-in/move-out processes efficiently.
- Conducted regular property inspections to identify maintenance needs promptly.
Lead Realtor
Redfin
Seattle, WA
07.2020 - 12.2022
- Achieved a 70%+ closing ratio and consistent five-star satisfaction by qualifying prospects, uncovering needs, conducting property tours, and guiding clients through complex decisions.
- Guided clients through home buying and selling processes.
- Facilitated property showings and open houses for potential buyers.
- Managed high-volume CRM pipeline, coordinated stakeholders and timelines, cultivated referral relationships through diligent follow-up.
- Utilized market analysis tools to assess property values accurately.
Real Estate Broker
Keller Williams and Skyline Properties
Kent, WA
05.2018 - 07.2020
- Assisted clients in buying and selling residential properties.
- Generated leads through relationship building, educated prospects on housing and financing options, coordinated transactions with lenders, inspectors, and industry partners to facilitate successful closings.
- Conducted market analysis to determine property values and trends.
- Organized property showings and open houses for potential buyers.
Education
Associate Degree - Entrepreneurship
Highline College
Skills
- Program design
- Program facilitation
- Activity planning
- Event planning
- Engagement strategies
- Family engagement
- Resident evaluation
- Resident feedback
- Community outreach
- Partnership development
- Cross-functional teamwork
- Interdepartmental teamwork
- Team leadership
- Schedule coordination
- Microsoft Office proficiency
- Record keeping
- Social engagement
Personal Information
Title: COMMUNITY RELATIONS DIRECTOR
Certification
Senior Fitness Certification, ISSA | CPR Certification, ISSA
Timeline
Life Enrichment Director
Senior Living Community
05.2026 - Current
Activities Specialist
Benson Health and Rehabilitation
06.2024 - 05.2026
Lead Realtor
Redfin
07.2020 - 12.2022
Property Manager
Self-Employed
04.2020 - 01.2026
Real Estate Broker
Keller Williams and Skyline Properties
05.2018 - 07.2020
Associate Degree - Entrepreneurship
Highline College