Joy Balch
Hazel Green,AL
Summary
Hardworking employee with customer service, multitasking, troubleshooting and time management experience. Very capable of handling multiple projects instantaneously.
Overview
20
20
years of professional experience
Work History
IT Support Project CSA
Jacob's Technology-MDA
Huntsville, AL
01.2021 - Current
- Troubleshooting Laptops and other IT equipment. Replacing equipment when needed.
- Updating, installing docking stations, keyboards, mice, external cac readers and monitors for large projects
- Imaging laptops, installing drivers, installing software and moving data for customers from old machines to new machines
- Issuing new IT equipment to users and explaining setup to customers for home use.
- Frequently using BMC Remedy ITSM to manage tickets
- Applying backoffs to end-user machines
- Frequently using Tanium software, Trellix ePO and SCCM
Assembly Line Technician
Polaris Industries
Huntsville, AL
04.2018 - 01.2021
- Assembled parts to engines using multiple types of battery operated power tools and equipment
- Built sub parts to attach to engines before installation
- Trained new employees in areas that I was knowledgeable
- Submitted new ideas to improve the company and production in my area and others
Server
Blue Plate Cafe
Huntsville, AL
03.2016 - 04.2018
- Served guess while maintaining side work
- Opened and closed server line and station
- Worked there full- time during the day while working part time at Mezza Luna in the evenings.
Server/Bartender
MEZZA LUNA
Huntsville, AL
03.2015 - 04.2018
- Provided great customer service at a professional level
- Served guest from start to finish while maintaining my section and side work.
Server
Cracker Barrel
Huntsville, AL
11.2009 - 03.2015
- Served guest while maintaining professional voice and demeanor
- Opened and sometimes closed the establishment
- Assisted other co-workers with helping guest as well
- Trained new employees
- I was a Certified server trainer for the store.
Co-Owner
This & That Movers, LLC, That Movers LLC
Hazel Green, AL
10.2005 - 11.2009
- Provided full moving services to customers
- Maintained contracts, and scheduled moves for our move team
- Communicated with clients about potential jobs, and organized moves
- Maintained company records
- Explained details about the move to clients
- Advertised on web sites for the company.
Education
Security+ Certification - Current-Next Renewal Date: December 2025
CompTia
High school diploma or GED -
Skills
- Active Directory
- Tanium
- ePO Trellix
- SCCM
- Remote Desktop
- Troubleshooting
- Microsoft Products
- Remedy Ticketing system
- Large Projects
- Organized
Additional Information
- Active DoD Secret Clearance
- Active DoD Admin Privileges
Timeline
IT Support Project CSA
Jacob's Technology-MDA
01.2021 - Current
Assembly Line Technician
Polaris Industries
04.2018 - 01.2021
Server
Blue Plate Cafe
03.2016 - 04.2018
Server/Bartender
MEZZA LUNA
03.2015 - 04.2018
Server
Cracker Barrel
11.2009 - 03.2015
Co-Owner
This & That Movers, LLC, That Movers LLC
10.2005 - 11.2009
Security+ Certification - Current-Next Renewal Date: December 2025
CompTia