Joy Baldwin
Milton
Overview
38
38
years of professional experience
Work History
Front Desk Patient Coordinator
Berryhill Dental Clinic
Milton
10.2018 - 03.2025
- Patient scheduling and communicating procedures that will be performed and cost associated with that visit
- Answering all calls with courtesy and respect.
- Coordination of treatment rooms to assure the schedule stays on point.
- Tracking all lab cases with multiple facilities before patients scheduled appointments
- Proficient with Practice Works, Eaglesoft and Yapi software
- End of day reports completed and presented to administrator
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
- Filing all insurance claims and tracking unpaid claims
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Provided assistance to patients with questions regarding their accounts or bills.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Processed patient intake information and updated medical records prior to treatment.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted patients in understanding their care plans and healthcare options.
- Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
- Maintained an organized filing system of patient records, both electronically and hard copy.
- Coordinated patient referrals to specialists and other healthcare services.
- Completed insurance verifications and claim forms for patient intake and processing
Patient Coordinator
Helen Turner, DMD
Milton
01.1997 - 10.2018
Patient Coordinator
Dr. O.L. Turner, DMD
Milton
08.1987 - 01.1997
Education
Legal Secretary Training -
Coastal Training Institute
Pensacola, FL08-1986
Milton High School
Milton, FLSkills
- Patient scheduling
- Insurance verification
- Practice management software
- Financial reporting
- Record management
- Customer service
References
References available upon request.
Timeline
Front Desk Patient Coordinator
Berryhill Dental Clinic
10.2018 - 03.2025
Patient Coordinator
Helen Turner, DMD
01.1997 - 10.2018
Patient Coordinator
Dr. O.L. Turner, DMD
08.1987 - 01.1997
Legal Secretary Training -
Coastal Training Institute
Milton High School