VANESSA HANNON

Insurance verification, Checking in patients and Checking out patients. Knowledge of PPO insurances, HMO insurances, Medicare and Medi-Cal. Scheduling patients for their next appointments. Collecting copays and any outstanding balances. Collecting Cash payments from Self Pay patients. Answering the phone at front desk. Helping the patients with any questions they may have example prescriptions, scheduling questions, questions regarding insurance balances, cosmetic question e.t.c

• Monitored and updated all patient scheduling in coordination with physicians. - Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality. - Review insurance information with patient and process copay and balances. - Adhere to HIPAA requirements to safeguard patient confidentiality. - Check in and check out patient and assist them with scheduling or canceling appointments. - Organize patient files and streamlined operations to improve efficiency. - Coordinated referrals through insurances and other medical specialists. - Led patients to exam room, answers general questions and prepare patient for physician by explaining the process.

• Answer and resolve patient billing inquiries. - Review ERAs and process missing insurance adjustment when necessary. - Verify and update patient demographic. - Perform various off-call duties such as following up on patient disputes, resubmitting claim, working correspondence and appeals.

• Support operational excellence and strive to consistently exceed customer expectations. - Responsibilities that range from assisting customers to supporting the entire bakery-cafe team. - Responsible for maintaining a positive, helpful attitude and a sense of urgency towards delivering exceptional customer service.