Joy Beauchamp
Cumberland,RI
Summary
Experienced Sr. Team Lead and Learning Leader - leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Customer Care Team Lead
Amica Mutual Insurance Company
2005.06 - Current
- Assisted in hiring decisions by conducting interviews and evaluating potential candidates for the Customer Care positions and Internships.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Conducted regular evaluations of staff performance, providing coaching sessions as needed to support ongoing development.
- Streamlined team processes for improved productivity and better resource allocation.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06.1999
Skills
- Complaint Handling
- Project Management
- Product Education
- Attention to Detail
- Process Improvement
- Sales and Upselling
Affiliations
- Crompton Veterans Organization - Social Member, Volunteer for various fundraising events
Certification
- Creative Training Techniques Lab
- AINS Designation
- Integrity Selling Certificate of Achievement
- Integrity Coaching Certificate of Achievement
Timeline
Sr. Customer Care Team Lead
Amica Mutual Insurance Company
2005.06 - Current
High School Diploma -
Woonsocket High School
- Creative Training Techniques Lab
- AINS Designation
- Integrity Selling Certificate of Achievement
- Integrity Coaching Certificate of Achievement
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