Joy Bouserhal
Land O' Lakes,FL
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Seeking to further my educational career.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gulf Insurance of Tampa Bay
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Provided insurance quoting for homeowner, rental, auto, and commercial properties
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
SHIFT LEAD
Crumbl
10.2020 - Current
- Conducted a general overview of the shift and ensured all staff worked productively and efficiently
- Answered questions and concerns from employees, customers, and corporate inspectors
- Interviewed, trained, and mentored team members on best practices in customer service and product preparation.
- Collaborated with other shift leads and management to conduct plans that would benefit the production of the store and customer satisfaction
- Utilize social media platforms to keep employee moral high
Education
Bachelors degree - Sociology With A Minor in Criminology
University of South Florida
Tampa, FL08-2025
Skills
- Effective team player
- Strong performance in high-stress situations
- Adaptable learner
- Customer service
- Staff training
- Leadership
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Gulf Insurance of Tampa Bay
03.2025 - Current
SHIFT LEAD
Crumbl
10.2020 - Current
Bachelors degree - Sociology With A Minor in Criminology
University of South Florida
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