Joy Burns
San Francisco,CA
Summary
Highly organized and proactive professional with 3+ years of experience in high-volume education and front desk environments, expertly managing complex schedules, directing communications, and providing exceptional administrative support. Adept at anticipating needs, streamlining processes, and ensuring seamless operations. Eager to leverage strong organizational, communication, and problem-solving skills to excel as a dedicated Executive Assistant.
Overview
4
4
years of professional experience
Work History
Guest Curator
LUMA Hotels
03.2024 - Current
- Maintained high level of professionalism and discretion when dealing with guests.
- Trained new staff members in customer service techniques and hotel operations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and confirmed restaurant reservations and transportation for guests.
Guest Service Representative
Walnut Creek Marriott
11.2023 - 03.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Provided assistance to guests throughout their stay.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered incoming calls from guests seeking reservations or general information.
- Collaborated seamlessly and fostered effective communication with colleagues to ensure exceptional guest experiences
ESL Teacher
Milestone Institute
07.2021 - 04.2023
- Built relationships with colleagues and students of diverse cultural, social and economic backgrounds.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Collaborated seamlessly with fellow educators to foster both student achievement and a harmonious work environment.
- Successfully managed and submitted hundreds of student reports on time while juggling course preparation and grading.
- Developed solutions for unforeseen situations, including emergencies and scheduling changes.
Education
Bachelor of Arts - Marketing
George Fox University
Newberg, OR05.2021
Skills
- Front Office Operations
- Google Workspace, Microsoft Suite, Slack, Zoom, Trello
- Calendar & Schedule Management
- Document Management
- Travel & Expense Coordination
- Internal & External Communications
- Confidentiality
- Problem Solving & Conflict Resolution
- Cross-Functional Team Collaboration
Accomplishments
- Awarded Employee of the Month three times across different roles, including international and U.S.-based positions, for outstanding service, reliability, and teamwork.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offWork from home optionStock Options / Equity / Profit Sharing4-day work weekCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsPaid sick leaveTimeline
Guest Curator
LUMA Hotels
03.2024 - Current
Guest Service Representative
Walnut Creek Marriott
11.2023 - 03.2024
ESL Teacher
Milestone Institute
07.2021 - 04.2023
Bachelor of Arts - Marketing
George Fox University
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