Joy Callwood
New York,NY
Summary
Front desk and hospitality professional with experience in guest services, check-ins, payment processing, reception, telephone support, billing, and account review. Skilled at providing accurate, courteous service while maintaining records, updating guest information, and supporting daily lobby operations. Known for clear communication, strong attention to detail, organization, and dependability in fast-paced environments. Committed to creating a welcoming guest experience and ensuring smooth, efficient front desk and community desk operations.
Overview
5
5
years of professional experience
Work History
Omni Hotel Front Desk Associate
Chasity Bell
Louisville , Kentucky
01.2023 - 05.2024
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Computed bills, collected payments and made change for guests.
- Reviewed accounts to assess open charges and answer customer questions.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
Community Hall Assistant
University of Louisville
Louisville, USA
01.2022 - 05.2024
- Operated behind the front desk of each residence hall to provide assistance to residents and guests, as well as to report concerns to the building staff.
- Worked collaboratively with the residence hall staff, contracted security staff, and the Hall Director to support the health, safety, and wellness of all.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Experienced with social media and communications platforms.
- Identified ways to improve efficiency in operations, and implemented process changes.
LenFest Center
Dawn Clements
New York, New York
08.2025 - Current
- Welcomed and assisted patrons during performances, screenings, and special events, providing professional and courteous customer service.
- Verified tickets, assisted with seating, and directed guests throughout the venue to ensure an organized and efficient entry process.
- Coordinated with box office, event, and theater staff to resolve guest concerns and communicate changes during live events.
- Assisted with special events and high-volume performances while maintaining a welcoming and organized environment.
- Monitored theater and lobby areas to support patron safety, accessibility, and compliance with venue procedures.
- Provided clear directions and information to guests while adapting quickly to changing event needs and unexpected situations.
- Helped maintain clean, organized, and guest-ready public spaces throughout events.
Education
BACHELOR OF ARTS (B.A.) - HISTORY
University of Louisville
Louisville, KENTUCKY05-2024
Master of Arts - Theater Arts
Columbia University
New York, NY05-2027
Skills
- Excellent communication
- Reception desk management
- Reservation coordination
- Front office operations
- Customer service
- Active listening
- Key carding
- Hospitality services
- Registration
- Credit card handling
- Computer skills
Timeline
LenFest Center
Dawn Clements
08.2025 - Current
Omni Hotel Front Desk Associate
Chasity Bell
01.2023 - 05.2024
Community Hall Assistant
University of Louisville
01.2022 - 05.2024
BACHELOR OF ARTS (B.A.) - HISTORY
University of Louisville
Master of Arts - Theater Arts
Columbia University