Joy Carpenter
Louisville,KY
Summary
Dynamic Pharmacy Technician Supervisor with Chewy Pharmacy, recognized for implementing workflow improvements that significantly reduced medication errors. Expert in prescription processing and patient counseling, fostering team collaboration and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to operational excellence and continuous staff development in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Supervisor Remote
Chewy Pharmacy
Louisville, KY
05.2023 - Current
- Implemented workflow improvements that enhanced operational efficiency and reduced medication errors.
- Monitored performance metrics, providing feedback to staff for continuous improvement in service quality.
- Collaborated with healthcare providers to resolve prescription issues, ensuring timely patient care delivery.
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Boosted customer satisfaction through timely issue resolution and compassionate assistance during client interactions.
- Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
- Reduced medication errors through diligent verification of prescription orders and double-checking of filled prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Graduate Certificate - Phlebotomist
Spencerian
Louisville, KY08.2004
Skills
Prescription processing
Pharmacy software proficiency
Patient counseling
Workflow optimization
Order verification
Problem-solving skills
Team collaboration
HIPAA
Drug storage procedures
Staff development
Updating medication histories
Report preparation
Pharmacy operations
Point of sale systems proficiency
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Relationship building
Medical terminology
Conflict resolution
Patient advocacy
Time management abilities
Written communication
Timeline
Pharmacy Technician Supervisor Remote
Chewy Pharmacy
05.2023 - Current
Graduate Certificate - Phlebotomist
Spencerian