Joy Carter
Student
Yellville,AR
Summary
I love working with the public. I want to help my community I want to help counsel people to have a better start within their life. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Dollar General
Yellville, United States
12.2019 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Completed file maintenance log for price discrepancies.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Licensed Practical Nurse
Marion County Nursing Home
Yellville, AR
02.1998 - 06.2017
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored and tracked patient vitals in [Software] to keep team informed of changing conditions.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Performed routine evaluations of each patient's status, needs and preferences.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Comforted and counseled patients and families throughout care process.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Performed functional assessments for admission and discharge.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with admissions, appointments, transfers and discharges.
- Cared for over 46 geriatric and mentally ill patients each day with quality-driven support.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Obtained patient vital signs and input/output measurements from inpatients.
Education
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ03.2022
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ08.2020
Certificate - Counseling
Christian Counseling of Adults
Home Schooling06.2006
Licensed Practical Nurse Certificate - Nursing
North Arkansas College
Harrison, AR12.1999
GED -
Yellville-Summit High School
Yellville, AR03.1984
Skills
- Price Identification
- Complaint Resolution
- Inventory Stocking
- Customer Transactions
- Call Response and Transfer
- Cooperative Attitude
- Cash Register Operations
- Payment Processing
- Policies and Procedures
- POS Inventory System Operation
- Shelving Items
- Educational Feedback
- Customer Complaint Resolution
- Basic Math Functions
- Performing Needs Assessments
- Customer Service and Assistance
- Telephone Reception
- Stockroom Management
- Advising and Coaching
- Retail Merchandising
- Till Counting
- Layout Assistance
- Stocking and Replenishing
- Telephone Management
- Refund Handling
- PCI (Payment Card Industry)
- Customer Satisfaction
- Calculation of Discounts
- Customer Relationship Management
- Intramuscular Injections
- Tracheotomy Equipment
- Supporting Daily Living Needs
- Nursing Operations Supervision
- Collecting Vitals
- Oral Conditions
- Patient Vital Sign Monitoring
- Tracheostomy Care
- Tracheotomy Tubes
- Medication Side Effect Knowledge
- Medical Chart Management
- Patient Admission
- Operational Standards
- Rehabilitative Nursing
- Patient Engagement
- Patient Counseling and Support
- Patient Consult Coordination
- Verbal and Written Communication
- Patient Needs Assessment
- Acute Respiratory Distress Syndrome
- Catheter Monitoring
- Treatment Planning and Implementation
- Dementia Knowledge and Care
- Medical Paperwork Processing
- Wound Dressing and Suturing
- Supply Requisition and Inventory
- Direct Patient Care
- Account Invoicing
- Restock Products
- Resolving Discrepancies
- Feedback Acceptance
I like being in nature and watching the birds
I enjoy watching birds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Cashier
Dollar General
12.2019 - Current
Licensed Practical Nurse
Marion County Nursing Home
02.1998 - 06.2017
Master of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Certificate - Counseling
Christian Counseling of Adults
Licensed Practical Nurse Certificate - Nursing
North Arkansas College
GED -
Yellville-Summit High School
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