Joy Charpentier, SHRM-CP
Stockton,US
Summary
SHRM-CP certified HR professional with 3 years of experience in recruiting, leadership, and employee development. Skilled in talent acquisition, process improvement, training, and fostering motivated, high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recruiter
Maxim Healthcare
Sacramento, CA
07.2025 - Current
- Conducted candidate screenings to identify qualified applicants for diverse healthcare roles.
- Coordinated interview schedules between candidates and hiring managers to streamline recruitment processes.
- Managed applicant tracking system to maintain accurate records of candidate progress and status updates.
- Developed job descriptions and postings to attract suitable candidates across various healthcare specialties.
HUMAN RESOURCES COORDINATOR
Behavior Matters
Stockton, US
05.2024 - 02.2025
- Oversaw full cycle of the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks, making offers, and onboarding
- Prepared documents such as employment contracts, offer letters, termination notices and other correspondence
- Conducted investigations, delivered feedback, and supported in leave of absence processing
- Developed and implemented HR policies and procedures to ensure compliance with regulatory standards
CASE MANAGER II
Telecare Corporation
Sacramento, US
12.2023 - 05.2024
- Maintained accurate records for 12 clients of progress and documentation for all contact with clients
- Created individualized service plans in collaboration with clients, families, and other professionals
- Provided non-judgemental confidential support, crisis intervention and suicide prevention support for those in emotional distress
HUMAN RESOURCES GENERALIST
Amazon
Tracy, US
01.2023 - 12.2023
- Resolved conflicts between associates with empathy and linked them to resources tailored to their needs
- Processed scheduling, payroll, interviews, time card discrepancies, and investigations for a site of over 3,500 associates
- Brought employee engagement rate up by 12% from January to June 2023 through multiple employee engagement campaigns
- Analyzed data from surveys and focus groups to identify areas for improvement in the workplace
- Managed employee relations initiatives such as team building activities, recognition programs, and conflict resolution techniques
BRAND OPERATIONS MANAGER
Victoria's Secret
Stockton, US
06.2021 - 12.2022
- Organized a team of up to 10 associates to process freight and delegated tasks to fit employee strengths
- Met and often exceeded monthly store selling goals through strategizing associate placement and conducted training sessions
- Utilized analytics tools to track the success of brand operations projects, identify areas for improvement and optimize performance
SALES ASSOCIATE
Victoria's Secret
Stockton, US
05.2019 - 06.2021
- Actively listened to over 30 customers a day to build a genuine connection and make recommendations based on needs and preferences
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Drove sales through customer relationship building and suggestive selling techniques
Education
Master of Science - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Grand Canyon University
Phoenix, AZ11.2025
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
California State University Sacramento
Sacramento, CA06.2022
Skills
- Verbal and Written Communication
- Data Analysis
- Problem Solving
- Excellent in Microsoft Office
- Proficient in Excel
- Cross-functional collaboration
- Policy improvement recommendations
- Recruiting and Retention
- Employee Relations
- HRIS proficiency
- Employee engagement
- HR policies and procedures expertise
Accomplishments
- Developed and implemented a new performance review system and tracking sheet, resulting in increased employee engagement at Behavior Matters in 2025
- Vice President of Women at Amazon Tracy Region from January 2023 to December 2023
- Earned the HR Member of the Region Award from Amazon in 2023
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Recruiter
Maxim Healthcare
07.2025 - Current
HUMAN RESOURCES COORDINATOR
Behavior Matters
05.2024 - 02.2025
CASE MANAGER II
Telecare Corporation
12.2023 - 05.2024
HUMAN RESOURCES GENERALIST
Amazon
01.2023 - 12.2023
BRAND OPERATIONS MANAGER
Victoria's Secret
06.2021 - 12.2022
SALES ASSOCIATE
Victoria's Secret
05.2019 - 06.2021
Master of Science - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Grand Canyon University
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
California State University Sacramento