JOY CLAYTON
Durham
Summary
Detail-oriented and customer focused professional with strong experience in high-volume, fast-paced environments. Proven ability to interact compassionately with individuals and families, accurately document information, manage administrative tasks, and deliver exceptional customer service. Adept at check-in processes, data entry, communication, and problem resolution.
Overview
12
12
years of professional experience
Work History
TEACHER
PRIMARY COLORS
Durham
07.2019 - Current
- Greet and interact daily with children and families, ensuring a welcoming and supportive environment.
- Accurately document daily records, assessments, and required paperwork for each child.
- Collect, verify, and maintain confidential demographic information in compliance with policies.
- Conduct regular conferences with families, providing clear communication and follow-up support.
- Perform daily health and safety checks while managing multiple priorities in a fast-paced setting.
- Demonstrate professionalism, empathy, and strong interpersonal skills when addressing family needs.
FRONT END SALES ASSOCIATE CUSTOMER SERVICE
WALMART
Durham
01.2016 - 01.2022
- Greet customers and provide exceptional service in a high-traffic environment.
- Answer incoming phone calls and assist with inquiries professionally and efficiently.
- Process transactions, handle payments, and resolve customer concerns accurately.
- Recognize customer needs, communicate clearly, and de-escalate issues when necessary.
- Maintain accuracy while multitasking in a fast-paced, customer-focused setting.
FRONT END SALES ASSOCIATE CUSTOMER SERVICE
KROGERS
Durham
01.2014 - 01.2017
- Provided front-line customer service, greeting customers and responding to inquiries.
- Answered phone calls, resolved concerns, and communicated in a professional manner.
- Managed point-of-sale transactions while maintaining attention to detail and accuracy.
Education
Bachelor's Coursework - Family & Consumer Sciences, Human Services
North Carolina Central University
Durham, NC 08.2014 - 05/2018
High School Diploma -
Cedar Ridge High School
Hillsborough, NC 08.2009 - 06/2013
Skills
- Professional front desk and phone etiquette
- Active listening and empathy
- De-escalation and conflict resolution
- Clear verbal and written communication
- Accurate data entry and record maintenance
- Collecting and verifying personal information
- Managing high call volumes
- Attention to detail and organization
- Handling sensitive and private information with discretion
- HIPAA awareness and confidentiality practices
- Following policies, procedures, and documentation standards
- Proficiency with computer systems and databases
- Microsoft Office (Word, Outlook, Excel)
- Time management and multitasking
- Reliability, punctuality, and professionalism
- Team collaboration and adaptability
- Calm and efficient in fast-paced environments
- CPR & First Aid Certified
- SIDS Certified
Timeline
TEACHER
PRIMARY COLORS
07.2019 - Current
FRONT END SALES ASSOCIATE CUSTOMER SERVICE
WALMART
01.2016 - 01.2022
Bachelor's Coursework - Family & Consumer Sciences, Human Services
North Carolina Central University
08.2014 - 05/2018
FRONT END SALES ASSOCIATE CUSTOMER SERVICE
KROGERS
01.2014 - 01.2017
High School Diploma -
Cedar Ridge High School
08.2009 - 06/2013