Summary
Overview
Work History
Skills
Timeline
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Joy Crosby

Joy Crosby

Glen Saint Mary,FL

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

7
7
years of professional experience

Work History

Head Shift Manager

Wendys
Jacksonville , Florida
09.2021 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours and inventory movements.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Veterinary Receptionist

MWR Mayport
Mayport , Florida
05.2006 - 06.2007
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Completed patient referrals to other medical specialists.

Distribution Manager

Aquarium Supplies Distribution Company
Jacksonvillle, Florida
08.1999 - 09.2004
  • Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
  • Performed freight processing functions, assisting associates with irregularities in freight.
  • Increased annual sales $25,000 by fostering customer rapport.
  • Increased client retention by providing superior customer service.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Cultivated member loyalty by delivering flawless service to foster client retention

Skills

  • Accurate money handling
  • Inventory controls
  • Team Building
  • Training and mentoring
  • Staff Management
  • Data Entry

Timeline

Head Shift Manager

Wendys
09.2021 - Current

Veterinary Receptionist

MWR Mayport
05.2006 - 06.2007

Distribution Manager

Aquarium Supplies Distribution Company
08.1999 - 09.2004

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Joy Crosby