Joy Dalton
Tri Scapes
Daphne,AL
14
years of professional experience
Experienced banking professional with a strong background in vault operations, loss prevention, and audit readiness. Trained tellers on cash handling and balancing standards, coached team members through feedback, and resolved complex customer issues with professionalism. Focused on secure, efficient daily operations.
Work History
Administrative Assistant
4 Years 7 Months- Managed invoice processing workflows to support timely vendor payments and maintain accuracy across financial records.
- Created spreadsheets for more efficient recordkeeping.
- Assisted coworkers and staff members with special tasks to support daily operations.
Head Vault Teller/Branch Service Leader
9 Years 6 Months- Reconciled currency shipments to ensure accurate balances across branch and vault inventory.
- Oversaw day-to-day monitoring of bank policies, compliance with Federal regulations, audit requirement adherence as well as security protocol execution.
- Resolved complex customer issues with professionalism, ensuring timely solutions and sustained positive relationships.
- Coached team members through regular feedback sessions to strengthen professional skills and development.
- Managed cash inventory levels to meet daily operational demands while minimizing excess holdings.
- Managed vault alarm checks and door duties to support secure opening and closing of daily operations.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
Education
High School Diploma
Skills
Customer service excellence
Cash management proficiency
Regulatory compliance
Security compliance measures
Operational efficiency
Transaction overrides
Coaching individuals
Product cross-selling
Timeline
Administrative Assistant
Tri Scapes
09.2016 - 04.2021Read More
Head Vault Teller/Branch Service Leader
Regions Bank
02.2007 - 08.2016Read More
Jonesboro High School
High School Diploma
Read More
Recognitions
Regions Bank
- As a Branch Service Leader, I was recognized by a group of Regional Operational Managers and selected to attend a twelve week leadership program. The selection process was based audit excellence, branch and Federal compliance as well as having the highest Gallup customer survey scores. In this program, I learned time management, communication skills as well as leadership and team building skills.
- I was chosen as the Branch Service Leader of the quarter on multiple occasions by the area Branch Operation Representative. This is awarded to the top performing Branch Service Leader in the areas of branch performance, audit and compliance.