Summary
Overview
Work History
Education
Skills
Timeline
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Joy Foster

Saint Albans,NY

Summary

Dynamic Customer Service Representative with a proven track record at Flora Inc, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through effective problem-solving and adaptability. Skilled in data entry and maintaining professionalism under pressure, consistently delivering satisfactory outcomes for both clients and the company.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Flora Inc
05.2012 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Trained new hires on how to navigate our computer system
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Harry S Truman High School
Bronx, NY
06-1998

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Customer relations
  • Time management
  • Complaint resolution
  • Microsoft outlook
  • Basic computer Knowledge

Timeline

Customer Service Representative

Flora Inc
05.2012 - 04.2021

High School Diploma -

Harry S Truman High School

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Joy Foster