Joy Gladney
St Louis,MO
Summary
Proven achiever and organizer with extensive experience in data processing and records management, notably at large cooperations such as US Bank, Bank of America, and Veteran Affairs. Excelled in high-volume environments, enhancing team productivity and data accuracy. Skilled in rapid 10-key data entry and demonstrating exceptional attention to detail. Adapted seamlessly to diverse team roles, significantly contributing to project successes and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lockbox Specialist
Canon Recruiting Group LLC (Bank of America)
12.2023 - Current
- Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.
- Maintain OPEX machine while processing credit card payments, checks, and cash handling
- Match and compare foreign documents and manage risk and adhere to policies
- Identify workflow and retention needs in a high-volume production environment
Lockbox Processor
US Bank Operation Center
03.2023 - 10.2023
- Ensured accurate internal payment processing by diligently verifying checks, stubs, bankruptcy, loans, and mortgage documentation in a timely manner.
- Performed 10-key verification on Falcon machine
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
- Assisted in the development of lockbox procedure documentation, facilitating knowledge sharing among team members.
Lockbox Clerk
Randstad (US Bank)
01.2020 - 05.2020
- Enhanced communication within the team by actively participating in meetings, sharing updates on progress and challenges faced in daily tasks
- Scanned checks and documents and 10-Key account numbers in TMS sytem
- Increased department productivity through cross-training in multiple functions, providing support as needed during peak times
- Managed sensitive customer data with discretion, adhering to strict security protocols and confidentiality guidelines
Document Reviewer
Epiq Global
02.2019 - 12.2019
- Analyzed contract documents to identify ambiguity and conflict specifications
- Supported litigation teams by efficiently reviewing large volumes of electronic files and highlighting relevant information.
- Transmitted documents, organized revisions and tracked changes while managing file archival and information
- Collaborated with cross-functional teams, facilitating seamless communication and ensuring project success.
Data Entry Operator
EDM Americas Inc. (Veteran Affairs)
12.2017 - 08.2018
- Scanned documents and entered numerical data into database
- Managed large data projects, including workflow scheduling, data entry and accuracy verification
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry
- Verified data files prior to entry to maintain high data accuracy
Data Entry Clerk
FavorTech (Goodfellow Federal Center)
06.2017 - 12.2017
- Accommodatingly traveled to Veteran Affair facilities within the united states extracting medical and dental records.
- Pull and extract medical files from record storage to prepare for data transference.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility
- Assisted travel team with production quota, screening processing, labeling and packaging.
Education
High School Diploma -
Central Visual & Performance Arts High School
St Louis, MO05.2010
Skills
- 45 WPM
- Attention to Detail
- Data Processing
- Check Handling
- Time Management
- Records Management Databases
- Rapid 10-key data entry
- Adaptability
- Technical Proficiency
Timeline
Lockbox Specialist
Canon Recruiting Group LLC (Bank of America)
12.2023 - Current
Lockbox Processor
US Bank Operation Center
03.2023 - 10.2023
Lockbox Clerk
Randstad (US Bank)
01.2020 - 05.2020
Document Reviewer
Epiq Global
02.2019 - 12.2019
Data Entry Operator
EDM Americas Inc. (Veteran Affairs)
12.2017 - 08.2018
Data Entry Clerk
FavorTech (Goodfellow Federal Center)
06.2017 - 12.2017
High School Diploma -
Central Visual & Performance Arts High School
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