Breanna Spells
Boynton Beach,FL
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Global Response LLC
Margate, FL
11.2020 - Current
- Provide customer support remotely via telephone, email, and online chat, ensuring resolution of issues and customer satisfaction
- Record and maintain accounts and interaction logs
- Documenting inquiries, complaints, and feedback for continuous service improvement
- Utilize in-depth knowledge of assigned products or services to resolve inquiries independently or direct to relevant team members
- Execute additional responsibilities as required, contributing to the team's overall performance and customer service goals
- Handle escalation issues
- Assist with mentoring new hires
Dental Receptionist
Salamon & Yanover Dental
Boca Raton, FL
11.2018 - 11.2020
- Manage patient appointment scheduling
- Maintain accurate medical records using Eaglesoft software
- Facilitate patient check-ins, verified insurance details
- Ensured the seamless operation of office communications through proficient handling of calls, faxes, copies, and scanning
- Assist patients with understanding and navigating their treatment plans, contributing to an informed and engaged clientele
- Manage referrals
- Handle claims
Education
Palm Beach State College
Lake Worth, FLSkills
- Filing
- Time Management
- Eaglesoft
- Insurance Verification
- Microsoft Word
- Data Entry
- 45 WPM
- Phone Etiquette
- Medical Records
- Medical Office Experience
- Team Development
- Communication Skills
- Microsoft Outlook
- Medical Terminology
- Hipaa
- EMR Systems
- Customer Service
- Microsoft Excel
- Front Desk
- Data Analysis Skills
- Microsoft Office
- Slack
- Organizational Skills
- Live Chat
- Zendesk
- Medical Scheduling
- Jira
- Complaint resolution
- Call center experience
- Customer order management
- Good communication skills
- CRM software
Timeline
Customer Service Specialist
Global Response LLC
11.2020 - Current
Dental Receptionist
Salamon & Yanover Dental
11.2018 - 11.2020
Palm Beach State College