Joy Grimes
Fultondale,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Package Handler
Fed Ex Ground
Bessemer, AL
12.2022 - Current
- Assisted in training new employees on package handling processes.
- Used scanners to track parcel information, condition or receipt.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Sorted packages to appropriate slide, line or belt for final distribution.
Licensed Cosmetologist
Shear Joy Studio
Fultondale, AL
07.2013 - Current
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Increased client base 100% through online marketing and client referrals.
- Developed strong relationships with clients through great customer service skills.
- Managed inventory levels of beauty supplies to ensure stock availability when needed.
- Conducted client consultations to assess preferences for services and products.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Administered payment transactions accurately using point-of-sale software systems.
- Adhered strictly to safety protocols while performing treatments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
ATT
Hoover, AL
07.2020 - 07.2021
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC09.2020
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.1999
Skills
- Freight Handling
- Package Scanning
- Standards Compliance
- Equipment Operation
- Visual Inspection
- Health and Safety Compliance
- Data Collection
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Team Collaboration
- Call Management
- Information Security
- Product Knowledge
- Data Entry
- Product and Service Explanations
- Active Listening
- Friendly Communication
- Issue Resolution
- Relationship Building
- Decision-Making
- Payment Processing Expertise
- Account Management
- Multi-Task Management
Timeline
Package Handler
Fed Ex Ground
12.2022 - Current
Customer Service Representative
ATT
07.2020 - 07.2021
Licensed Cosmetologist
Shear Joy Studio
07.2013 - Current
Bachelor of Science - Business Administration
Strayer University
High School Diploma -
Fairfield High Preparatory School