Joy Harnish
Shelton,WA
Summary
Reliable and responsible technician with excellent troubleshooting, customer service and analytics skills coupled with more than 8 years of experience. Enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Technology Support Coordinator II
Shelton School District
07.2016 - Current
- Resolves issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased completion of service requests within 6 buildings by prioritizing and multitasking.
- Communicate with vendor support when required for resolution of technical problems.
- Trains faculty and staff on how to utilize equipment or software, by presentation or one on one sessions.
- Imaging of Windows computers, installing applications or drivers as needed.
- Worked with other departmental staff to answer questions and resolve problems.
- Apply critical thinking and research to address complex issues.
ITS Help Desk Technician
Saint Martin's University
08.2014 - 05.2016
- Answer phones, password assistance and customer service.
- Troubleshoot and solve computer/technical issues.
- Experience handling a variety of computer operating systems.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
Peer Tutor
South Puget Sound Community College
03.2014 - 06.2014
- Tutored peers in subjects of Chemistry, Biology, Physics and Calculus.
- Assisted students with homework and provided supplementary instruction.
- Helped fellow students prepare for quizzes and examinations with flash cards and homework walk throughs.
- Promoted development of good study habits and learning skills.
Store Cashier/Barista
The Agate
09.2012 - 03.2014
- Prepared and served hot or cold beverages, such as coffee, espresso drinks, iced coffees, or teas.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Systems Electro Mechanical Assembler
Vapor Stone Rail
02.2007 - 06.2010
- Read blueprints and specifications to assemble parts or units.
- Assembled components per technical specifications and production guidelines.
- Completed surface mount soldering of printed circuit boards.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Inspected, tested and adjusted completed units to meet specifications and customer order requirements.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Olympic College
Bremerton, WA06.2025
Bachelors of Science Degree - Biology
Saint Martin's University
Lacey, WA05.2016
Associate of Science -
South Puget Sound Community College
Olympia, WA.06.2014
Skills
- Customer Service
- Google Docs
- Troubleshooting and Repair
- Equipment Inventory
- Staff Training
- Complete Repair Services
- Document Preparation
- MS Office Suite
- Special Projects
- Deployment Coordination
Affiliations
BETA BETA BETA Biology Honor Society Member since April 2015PHI THETA KAPPA Honor Society Member since April 2012
Timeline
Technology Support Coordinator II
Shelton School District
07.2016 - Current
ITS Help Desk Technician
Saint Martin's University
08.2014 - 05.2016
Peer Tutor
South Puget Sound Community College
03.2014 - 06.2014
Store Cashier/Barista
The Agate
09.2012 - 03.2014
Systems Electro Mechanical Assembler
Vapor Stone Rail
02.2007 - 06.2010
Bachelor of Applied Science in Information Technology - Information Technology
Olympic College
Bachelors of Science Degree - Biology
Saint Martin's University
Associate of Science -
South Puget Sound Community College
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