JOY JAMIESON
Aiea,HI
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Marketing Concierge
Hilton Grand Vacations
Honolulu, HI
01.2026 - Current
- Establishing new customer relationships and cultivating existing client relationships as needed
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
- Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities.
- Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
- Assist in implementing and tracking of current and future marketing programs according to the standards
- Delivered personalized marketing experiences to enhance guest satisfaction and loyalty.
- Collaborated with sales teams to optimize promotional strategies and increase engagement.
- Managed customer inquiries, providing timely information on offerings and services.
Insurance Representative
Statefarm Insurance Co.
Honolulu, HI
01.2019 - 02.2026
- Establishing new customer relationships and cultivating existing client relationships as needed
- Represent a full line of consumer products from Property & Casualty to Life and Health & Medicare to ensure our clients have access to well-rounded protection of their assets.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Assessed risk tolerance and investment/risk-management goals to recommend, solutions optimally suited to client needs.
- Reviewing and researching personal customer information that was submitted, to ensure that, the information was correct and in compliance with State of Hawaii guidelines for insurance and security awareness
- Analyzed insurance policies to identify client needs and recommend coverage options.
- Educated clients on policy details, benefits, and claims processes to enhance understanding.
Life Insurance Agent/ Team Manager
Appreciation Financial
Aiea, HI
01.2019 - 01.2021
- Responsible for Goal tracking and management of a 25-person sales team.
- Established financial insurance educational course specifically for the State of Hawaii Department of education staff, for their retirement needs.
- Represented a full line of insurance and financial products, serving as a trusted adviser to businesses and individuals.
- Assessed risk tolerance and investment/risk-management goals to recommend, solutions optimally suited to client needs..
- Developed customized life insurance plans to meet diverse client needs.
- Educated clients on policy options, enhancing understanding and informed decision-making.
- Collaborated with financial advisors to integrate life insurance strategies into comprehensive financial plans.
- Mentored junior agents, fostering skills in sales techniques and customer relationship management.
- Implemented process improvements that streamlined policy issuance and reduced turnaround times.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Honda Recall Zone Coordinator/ Team Lead Hawaii
Marketsource inc./American Honda Corp.
The State of Hawaii
01.2017 - 01.2020
- Represented the Honda Corporation through Marketsource, to aid Honda customers who are affected by the Takata airbag recall.
- Create an Excel Parts Management tracking System for each team member to communicate back and forth between team members about vehicle completion and total count for Parts management in each dealership for the State of Hawaii.
- Managed scheduling and logistics for events, ensuring seamless execution and participant satisfaction. For the State of Hawaii
- Coordinating tows and Mobile repairs to offer convenience to our customers while improving a better quality of life by removal of Takata airbag inflators in their affected vehicles.
- In December 2017, promoted to Team lead for the State of Hawaii, responsible for all 8 islands care of Takata airbags.
- Contributed to meeting the 183% door knock goal for NHTSA to be compliant for the State of Hawaii.
- Emergency response to outer islands for Takata airbags that are high risk, coordinating an emergency team, collecting parts from multiple dealerships, and monitoring inventory.
- Responsible for budget and finance reports and running daily reports to submit to corporate.
- Developed and implemented process improvements to optimize operational efficiency within the zone.
- Coordinated cross-functional teams to enhance communication and collaboration across multiple departments.
Life Insurance Team Manager
Milestone Coach/ F3E Hawaii
Aiea, HI
01.2013 - 01.2017
- Responsible for maintaining and supervising a 6-man team of financial and life advisors for the Aiea office.
- Established financial insurance educational courses for new and existing customers.
- Represented a full line of insurance and financial products, serving as a trusted adviser to businesses and individuals.
- Consistently met and frequently exceeded the financial objectives of represented clients.
- Assessed risk tolerance and investment/risk-management goals to recommend, solutions optimally suited to client needs.
- Developed training programs to elevate staff performance and foster professional growth.
- Led team to enhance operational efficiency and improve service delivery standards.
Agency Manager Dealership Services
Allstate Insurance Jn Automotive/ Honolulu Ford
Aiea, HI
01.2008 - 01.2016
- Responsible for 5 Dealership Agencies/ 3 Agency offices throughout my tenure
- Maintaining Policy holder accounts and cross sell existing products to current households,.
- Expanded sales to include business benefits accounts.
- Led agency operations, ensuring compliance with insurance regulations and company policies.
- Mentored team members, fostering professional development and enhancing overall performance.
- Collaborated with cross-functional teams to enhance product knowledge and sales strategies among agents.
- Ran daily compliance reports to ensure that documentation application requirements have been met to keep the office in compliance with Allstate corporate offices.
Assistant Branch Manager
GMAC Mortgage
Aiea, HI
11.2004 - 05.2008
- Handled branch manager's 3.5-million-dollar monthly pipeline from app to closing of each loan
- Led branch operations, in Branch Managers absence, ensuring compliance with regulatory standards and internal policies.
- Mentored and trained staff, fostering a collaborative team environment and enhancing performance.
- Oversaw loan processing activities, ensuring accuracy and timely completion of applications.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Education
High School Diploma - Communication
Roosevelt High School
Honolulu, HISkills
- Certified by the State of Hawaii in Property and Casualty Insurance/ Life and Health Insurance
- Certified Educator of 403B education and the retirement system for the Department of Education
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
- Proficient in Google Docs, Drive, Sheets, Gmail, Calendar, Chat and Meets
- Proficient in Zoom and Webex meetings
- Effective communication
- Goal setting
- Risk assessment
Timeline
Marketing Concierge
Hilton Grand Vacations
01.2026 - Current
Insurance Representative
Statefarm Insurance Co.
01.2019 - 02.2026
Life Insurance Agent/ Team Manager
Appreciation Financial
01.2019 - 01.2021
Honda Recall Zone Coordinator/ Team Lead Hawaii
Marketsource inc./American Honda Corp.
01.2017 - 01.2020
Life Insurance Team Manager
Milestone Coach/ F3E Hawaii
01.2013 - 01.2017
Agency Manager Dealership Services
Allstate Insurance Jn Automotive/ Honolulu Ford
01.2008 - 01.2016
Assistant Branch Manager
GMAC Mortgage
11.2004 - 05.2008
High School Diploma - Communication
Roosevelt High School