Joy Jones
Phila, PA 19153,PA
Summary
Results-driven Branch Manager with 20 years of comprehensive experience in financial services. Polished in managing branch, promoting and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
14
14
years of professional experience
Work History
Branch Manager
Ardent Credit Union
Philadelphia, PA
12.2019 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
Branch Manager
Trumark Financial Credit Union
Philadelphia, PA
06.2010 - 12.2019
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Participated in community events to promote brand awareness.
Education
Associate of Science - Business Administration
Pierce College
Philadelphia06-1988
Skills
- Branch Operations Management
- Relationship building and management
- Account Review
- Shift Scheduling
- Coaching and Mentoring
- Employee Development
- Operational Reports
- Customer Service
- Sales Development
- Performance Reviews
- Interviewing and Hiring
- Excellent communication skills
References
References available upon request.
Timeline
Branch Manager
Ardent Credit Union
12.2019 - Current
Branch Manager
Trumark Financial Credit Union
06.2010 - 12.2019
Associate of Science - Business Administration
Pierce College
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