Joy Jones
Georgetown,KY
Summary
Dynamic BDC Service Representative at All Call Technologies with a goal-oriented mindset and strong multitasking abilities. Achieved consistent performance metrics while enhancing client relationships and streamlining appointment scheduling. Leveraged CRM software expertise to drive repeat business and improve service efficiency, contributing to team success in meeting targets.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
All Call Technologies
01.2017 - 05.2019
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Streamlined appointment scheduling for improved time management and increased service appointments.
Career Services Assistant
Delta Career Academy
06.2014 - 03.2018
- Trained new staff members on departmental policies and procedures ensuring consistent service quality.
- Maintained accurate records of client interactions, enabling data-driven decision-making within the department.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
- Worked with students and graduates to offer guidance on interview techniques, workplace expectations, and resume best practices.
- Enhanced student engagement by implementing innovative career services programs and events.
Education
High School Diploma -
Scott County High School
Georgetown Ky06-1999
Skills
- Strong multitasking
- Appointment scheduling
- Goal-oriented mindset
- Performance tracking
- Cross-selling strategies
- Call center experience
- CRM software expertise
Languages
Spanish
Limited Working
sign laungage
Professional Working
Timeline
BDC Service Representative
All Call Technologies
01.2017 - 05.2019
Career Services Assistant
Delta Career Academy
06.2014 - 03.2018
High School Diploma -
Scott County High School