Joy Kim
Fairfax,VA
Summary
Adept Patient Service Representative with a proven track record at The Retina Group of Washington, enhancing patient satisfaction through meticulous insurance verification and HIPAA compliance. Demonstrated expertise in medical billing and a strong ability to address patient concerns with empathy, significantly improving trust and efficiency. Fluent in Korean, excelling in customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
The Retina Group of Washington
08.2016 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Assisted billing department with resolving insurance claim issues.
- Handled medical coding and resolved coding issues to ensure claims go through to insurances properly
- Explained account balances to patients and helped with billing issues.
- Obtained insurance authorizations for in-office and outpatient hospital procedures.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA.
Education
Bachelor Of Business - Operation And Supply Chain Management
George Mason University
Fairfax, VAAssociate Of Business Administration -
Northern Virginia Community College
Annandale, VA12.2021
Skills
Customer Service
Timeline
Patient Service Representative
The Retina Group of Washington
08.2016 - Current
Bachelor Of Business - Operation And Supply Chain Management
George Mason University
Associate Of Business Administration -
Northern Virginia Community College
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