Joy Kim
Fairfax,VA
Summary
Adept Patient Service Representative with a proven track record at The Retina Group of Washington, enhancing patient satisfaction through meticulous insurance verification and HIPAA compliance. Demonstrated expertise in medical billing and a strong ability to address patient concerns with empathy, significantly improving trust and efficiency. Fluent in Korean, excelling in customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
The Retina Group of Washington
Tysons Corner, VA
08.2016 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Assisted billing department with resolving insurance claim issues.
- Handled medical coding and resolved coding issues to ensure claims go through to insurances properly
- Explained account balances to patients and helped with billing issues.
- Obtained insurance authorizations for in-office and outpatient hospital procedures.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA.
Education
Bachelor Of Business - Operation And Supply Chain Management
George Mason University
Fairfax, VAAssociate Of Business Administration -
Northern Virginia Community College
Annandale, VA12.2021
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Patient confidentiality
Patient Intake
Payment Collection
Medical insurance
Office Administration
Medical Billing
Fluent in Korean
Phone and Email Etiquette
Multitasking and Organization
Patient Registration
Call Screening
Payment Processing
Registration and Admissions
Team Collaboration
EMR Updating
Attention to Detail
Administrative and Office Support
Insurance Authorizations
Timeline
Patient Service Representative
The Retina Group of Washington
08.2016 - Current
Bachelor Of Business - Operation And Supply Chain Management
George Mason University
Associate Of Business Administration -
Northern Virginia Community College