Joy Malvania
Ups Store
Houston,TX
4
Languages
5
years of professional experience
Results-driven customer service representative with a proven ability to resolve inquiries and enhance satisfaction. Skilled in active listening, relationship building, and critical thinking.
Work History
Customer Service Representative & Store Manager
3 Years 3 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Assisted in training new staff on company policies and customer service standards.
- Processed shipping and packaging requests accurately, ensuring timely deliveries.
- Maintained inventory levels and organized supplies to support smooth operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
School Ambassador
7 Months- Coordinated outreach programs to increase enrollment and awareness of school initiatives.
- Fostered positive relationships between students, parents, and staff to enhance community engagement.
- Organized school events to promote student involvement and showcase academic achievements.
- Developed training materials for new ambassadors, ensuring consistent messaging and representation.
Captain at Microsoft EPIC Event
1 Month- Directed team efforts to secure victory in regional competition and progress to state level by conceptualizing and developing an app addressing emotional challenges.
- Led team efforts and presentation strategies to streamline processes and foster a positive work environment.
- Implemented feedback mechanisms to identify areas for improvement in team workflows and customer interactions.
Education
High School Diploma
- Awarded for Highest Attendance
- Awarded for Integrity
- Awarded for Perseverance
- Elected Captain of Chess Team, achieved 2nd place in State Championship
- SLS (Service Leadership Society) Head of Fundraising
- NHS (National Honor Society) Head of Fundraising
- Elected Vice Captain of Basketball Team
Bachelor of Science - Mechanical Engineering
Skills
Process optimization
Customer support
Team management
Critical thinking
Computer proficiency
Relationship building
Active listening
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Spanish
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
School Ambassador
Harmony Public Schools
10.2024 - 05.2025Read More
Customer Service Representative & Store Manager
Ups Store
05.2023 - CurrentRead More
Captain at Microsoft EPIC Event
Microsoft
09.2021 - 10.2021Read More
University of Houston
Bachelor of Science from Mechanical Engineering
Read More
Harmony Science Academy
High School Diploma
Read More