Joy McCoy
Elkin,NC
Summary
Detail-oriented office manager with over 20 years in the insurance industry. Expert in policy processing and client payments, fostering strong relationships with clients and underwriters to drive service excellence. Committed to delivering accurate documentation and maintaining professionalism.
Overview
23
23
years of professional experience
Work History
Insurance Agent/Office Manager
Moore-Moxley Insurance Agency
Yadkinvile, NC
03.2003 - Current
- Cultivated strong relationships with clients and underwriters, improving communication and service responsiveness.
- Processed policy applications and renewals to streamline client experiences and maintain service standards.
- Managed client records and documentation using agency software, ensuring data integrity and compliance.
- Handled client payments promptly in accordance with established procedures.
Education
High School Diploma -
Starmount High School
Boonville, NC05-1971
Executive Secretarial
Surry Community College
DobsonSkills
- Policy processing
- Documentation accuracy
- Client relationship management
- Customer service
- Client relations
- Effective communication
- Problem solving
- Professionalism and ethics
Timeline
Insurance Agent/Office Manager
Moore-Moxley Insurance Agency
03.2003 - Current
High School Diploma -
Starmount High School
Executive Secretarial
Surry Community College