Linda Hermiz
Grand Rapids,MI
Summary
Detail-oriented Insurance Sales Agent aiming to leverage 7 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent/Office Manager
L.A. Insurance
Grand Rapids, MI
05.2013 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home,and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Business Owner
L.A. Insurance
Ionia, MI
05.2016 - 06.2017
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Customer Service Representative
Metro Pcs
Grand Rapids, MI
03.2012 - 05.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Meijer
Caledonia, MI
11.2011 - 02.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Cashier
Khols Department Store
Comstock Park, MI
10.2011 - 12.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Hollister
Kentwood, MI
06.2011 - 08.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Metro Pcs
Grand Rapids, MI
05.2011 - 10.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Waiter
Cabana Tres Amgios
Kentwood, MI
01.2011 - 05.2011
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Arts - Business Administration
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
East Kentwood High School
Kentwood,MI05.2011
Skills
- Corporate Social Responsibility
- Quote Information
- Persuasive Negotiations
- Quotes and Sales
- Policyholder Communication
- Insurance Program Analysis
- Policy Renewals
- Insurance Customization
- Insurance Policy Sales
- Billing Inquiries
- Customer Service and Assistance
- Project Management
- Critical Thinking
Certification
- Licensed Resident Producer in Michigan since 2014
Languages
sp
Native or Bilingual
Timeline
Business Owner
L.A. Insurance
05.2016 - 06.2017
Insurance Agent/Office Manager
L.A. Insurance
05.2013 - Current
Customer Service Representative
Metro Pcs
03.2012 - 05.2013
Cashier
Meijer
11.2011 - 02.2012
Cashier
Khols Department Store
10.2011 - 12.2011
Cashier
Hollister
06.2011 - 08.2011
Customer Service Representative
Metro Pcs
05.2011 - 10.2011
Waiter
Cabana Tres Amgios
01.2011 - 05.2011
Associate of Arts - Business Administration
Grand Rapids Community College
High School Diploma -
East Kentwood High School
- Licensed Resident Producer in Michigan since 2014
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