Joy Meta
Pittsburgh,PA
Summary
Dynamic manager with a proven track record at UPMC Shadyside Hospital, excelling in team leadership and customer service. Skilled in developing high-performing teams and optimizing operational efficiency, I fostered a culture of excellence and achieved departmental goals through strategic planning and effective communication. Committed to enhancing employee engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Front of House Manager
Cura- Asbury Heights
2024.11 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
Manager, Food and Nutrition
UPMC Shadyside Hospital
2019.12 - 2025.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Promoted an orderly workspace for staff and customers.
- Delivered high-quality service consistently.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager, In Room Dining
UPMC Montefiore
2018.08 - 2019.12
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Supervisor, Patient Services
UPMC Shadyside Hospital
2014.06 - 2018.08
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
General Manager
Qdoba
2007.02 - 2014.06
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Master Of Healthcare Administration -
Point Park University
Pittsburgh, PA04.2020
Master Of Public Policy - Public Policy Management
University of Pittsburgh
Pittsburgh, PA2017
Bachelor’s Of Science - Hotel, Restaurant, And Institutional Management
Indiana University of Pennsylvania
Indiana, PA1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Timeline
Front of House Manager
Cura- Asbury Heights
2024.11 - Current
Manager, Food and Nutrition
UPMC Shadyside Hospital
2019.12 - 2025.04
Manager, In Room Dining
UPMC Montefiore
2018.08 - 2019.12
Supervisor, Patient Services
UPMC Shadyside Hospital
2014.06 - 2018.08
General Manager
Qdoba
2007.02 - 2014.06
Master Of Healthcare Administration -
Point Park University
Master Of Public Policy - Public Policy Management
University of Pittsburgh
Bachelor’s Of Science - Hotel, Restaurant, And Institutional Management
Indiana University of Pennsylvania