JOY-MING NEWSOME
Birmingham
Summary
Dynamic individual with hands-on experience in customer service, digital marketing and capable of navigating diverse challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Executive Assistant
UAB-Office of Vice President for Information Technology
06.2025 - Current
- Assist with scheduling, coordinating, and tracking campus service
- Maintain accurate records and documentation of service activities and interactions.
- Monitor and report service issues or disruptions to appropriate departments for resolution.
- Support administrative tasks such as data entry, filing, and updating internal systems.
- Collaborate with other campus departments to ensure smooth service delivery and communication.
- Participate in team meetings and contribute to process improvements and service enhancements.
- Ensure compliance with campus policies, procedures, and safety standards.
- Provide courteous and efficient customer service in a fast-paced, dynamic environment.
Contact Center Representative
Region's Bank
07.2024 - 01.2025
- Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
- Resolved complex customer inquiries or complaints promptly while maintaining a high level of professionalism
- Collaborated with colleagues from different departments (e.g., wealth management team) to provide integrated financial solutions for clients
- Streamlined customer service protocols by implementing efficient query resolution methods, reducing call handling time while maintaining service excellence
Student Administrative Assistant
UAB School of Nursing
06.2023 - 12.2023
- Assist faculty and staff with research studies and prepare documentation needed for a variety of healthcare programs
- Document questionnaire responses into REDCAP database ensuring accuracy for research studies.
- Distribute mail to faculty and staff on the 3rd and 4th floors.
- Create graphics for PowerPoint presentations required for monthly department meetings.
Customer Success Representative
Wells Fargo
07.2022 - 05.2023
- Make outbound calls to customers.
- Authenticate customers to fully access credit card accounts
- Assist customers with credit card account requests.
- Transfer calls to specialized departments that can handle customers’ specific requests such as fraud, retail, business, disputes, etc.
- Process lost/stolen claim for customers reporting lost, stolen, or compromised credit cards.
- Memo credit card account as necessary.
- Communicate with team via Skype.
- Participate in weekly performance coaching with team leader and manager.
- Listen to peers' calls and take notes to improve call handling time
Research Interviewer (Temporary)
UAB Survey Research Unit
11.2021 - 03.2022
- Interview with Alabama residents live via telephone on health and health practices
- Schedule callbacks
- Provide supervisor contact information if the respondent has any questions, complaints, or concerns about the survey.
- Explain statement of confidentiality with respondents.
- Fill out supervisory attention slip if an attempt error occurs.
- Probe respondent for accurate answers if necessary.
- Share resources available for domestic abuse and suicide awareness.
Patient Encounter Specialist/Screener
UAB Health Services Foundation
04.2021 - 07.2021
- Distribute vaccination forms to non-students, UAB students, and UAB faculty and staff
- Register patients for 1st or 2nd dose
- Document vaccination record into REDCAP data system
- Assign patients to a window for registration
- Screen HIV positive patients for COVID systems at 1917 Clinic
- Direct patient to pharmacy or assigned appointment location
Bookseller/Cashier
UAB Bookstore
03.2020 - 11.2020
- Operate upstairs and downstairs cash register
- Pull textbook orders
- Process online orders for shipping
- Assist students with finding textbooks
- Stock the sales floor
- Fold and hang up clothing
- Answering phone calls
Seasonal Canvasser
Unite for Reproduction & Gender Equity
03.2019 - 11.2019
- Host upcoming public events such as Advocacy Day and Activist Training
- Canvass local neighborhood with a partner
- Conduct text banking conversations
- Collect pledges from a group of activists
- GO door—to—door
Produce Associate
Wal-Mart Neighborhood Market
11.2017 - 07.2018
- Utilizing CVP method by marking down soon to expire produce
- Culling ruined or no good produce such as rotten tomatoes, brown lettuce, molded strawberries, etc.
- Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
Education
Bachelors Bridge Certificate/master’s degree - Computer Information Systems
University of Alabama At Birmingham
Birmingham, AL08-2028
BA - Political Science
University of Alabama at Birmingham
Birmingham, AL12.2020
Skills
- Customer Service
- Research
- Detail-oriented data management
- Microsoft Office
- Administrative
- Cash Handling
- Sales
- Communication
- Leadership
- Account Management
- Financial Services
- Social Media
- Project Management
- Customer Support
- Office management
- Administrative support
- Executive support
- Schedule & calendar planning
- Project planning
- Presentation development
- Software knowledge
- Social media engagement
- Troubleshooting and support services
- Financial services
- Strong problem solver
Timeline
Executive Assistant
UAB-Office of Vice President for Information Technology
06.2025 - Current
Contact Center Representative
Region's Bank
07.2024 - 01.2025
Student Administrative Assistant
UAB School of Nursing
06.2023 - 12.2023
Customer Success Representative
Wells Fargo
07.2022 - 05.2023
Research Interviewer (Temporary)
UAB Survey Research Unit
11.2021 - 03.2022
Patient Encounter Specialist/Screener
UAB Health Services Foundation
04.2021 - 07.2021
Bookseller/Cashier
UAB Bookstore
03.2020 - 11.2020
Seasonal Canvasser
Unite for Reproduction & Gender Equity
03.2019 - 11.2019
Produce Associate
Wal-Mart Neighborhood Market
11.2017 - 07.2018
BA - Political Science
University of Alabama at Birmingham
Bachelors Bridge Certificate/master’s degree - Computer Information Systems
University of Alabama At Birmingham
COURSES
- JUN2023 - 2026
- IRB Refresher Training—Social, Behaviorial, Educational (SBE) at IRB