Joy Morrow
Lake Shasta,CA
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Employer Services Supervisor
Pulse Urgent Care Center
Redding, CA
02.2017 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on test results and provided timely feedback to providers and employers.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with contract regulations by providing training sessions for all staff members.
- Implemented quality control measures, significantly reducing error rates.
- Communicate provider needs, overseeing contracts, test reporting, invoicing, payment posting, staff support, identifying and developing error resolution to manage professional relationships between Pulse and it's contracted organizations.
- Overseeing daily supervision of Employer Services Department, staff evaluations, training, promoting a diverse and welcoming environment while ensuring safe practices and performance meet the needs of the company.
Receiving Department Manager
Kmart, Sears Holding
Redding
01.2011 - 07.2017
- QA/QI inventory control, analyzed and optimized budget related tasks and implemented cost saving measures.
- Managed daily operations of the receiving department, including direction of staff and coordinating deliveries.
- Conducted regular audits of all goods received to ensure compliance with company policies and procedures.
- Created reports for management summarizing inventory levels, costs associated with receiving activities.
- Maintained accurate records of incoming shipments, verifying quantities and quality against purchase orders.
- Provided guidance and mentorship to team members while ensuring adherence to safety regulations in the warehouse environment.
- Ensured timely resolution of any discrepancies between purchase orders and invoices and packing slips to ensure proper credit return.
Education
Certificate - Billing And Office Administration
Institute of Technology - Redding
Redding, CA05-2017
GED -
Shasta Adult School
Redding05-2010
Skills
- Operations Management
- Business Development
- Process Improvement
- Schedule development
- Policy Enforcement
- Employee Motivation
- Contract Management
- Process Monitoring and Improvement
- Training and mentoring
- Financial Management
- Negotiation
- Waste Reduction
- Communication
- Innovation
- Punctuality
- Compassion
- Empathy
- Loyalty
Affiliations
- Activities outside of the work environment include spending time with family and self care.
Accomplishments
- Received employee of the year four times since starting with Pulse in 2017.
Certification
- Breath Alcohol Instructor Certification
- COHC Certification
- Spirometry Certification
- CPR/Advanced Life Support Certification
Languages
English
Professional
Objective
- To advance my career and knowledge in a facility that will allow growth, not only in my professional career but will allow me to use and expand on my current skill set. That will provide me with health benefits, security and work/life balance.
Timeline
Employer Services Supervisor
Pulse Urgent Care Center
02.2017 - Current
Receiving Department Manager
Kmart, Sears Holding
01.2011 - 07.2017
Certificate - Billing And Office Administration
Institute of Technology - Redding
GED -
Shasta Adult School
- Breath Alcohol Instructor Certification
- COHC Certification
- Spirometry Certification
- CPR/Advanced Life Support Certification
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