Scuba Diving
Hi, I’m
Julie Tetreault
Fort Lauderdale,FL
Summary
Committed and organized professional with an excellent eye for detail. Thrives in collaborative environments and consistently contributes to team success. Known for outgoing and pleasant demeanor, maintains a professional approach in all interactions. Demonstrates longevity and versatile work ethic, adapting to various challenges and responsibilities throughout an established career.
Collaborative leader partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
34
years of professional experience
5
Certifications
2
Languages
Work History
Meridian
Employer Manager
09.2018 - 10.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
M/Y Huntress
Chief Stewardess
11.2016 - 01.2018
Job overview
- Company Overview: 180ft (55m) Feadship
- In charge of the interior, a team of 5 interior crew
- Implemented interior manuals and inventory control manuals, provisioning, accounting, guest shore activities, and itineraries
- Major 20 years/ 5 years Lloyds Survey and shipyard period from Private to Commercial
- Selective Charters
- Yacht Sold
- 180ft (55m) Feadship
- Europe, Caribbean, East Coast USA
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
- Used excellent customer service skills in addressing passengers' needs.
M/Y Déjà Vu
Chief Stewardess
08.2014 - 05.2016
Job overview
- Company Overview: 165ft (50m) Feadship
- In charge of interior, other stewardesses and direct liaison from live aboard Owners
- Yacht sold
- Implemented interior manuals and inventory control manuals, provisioning, owners travel itineraries and accounting reports
- Major 15 years/ 5 years Lloyds Survey and shipyard period from Private to Commercial
- 165ft (50m) Feadship
- Europe, Bahamas, East Coast USA
- Supervised junior team members while fostering an encouraging environment for professional development.
- Involved in recruiting new crew members based on specific skills required onboard.
- Evaluated crew performance regularly, providing constructive feedback for continuous improvement.
- Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Implemented safety protocols, conducting regular drills and training sessions for crew members.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
- Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
- Ensured safety and comfort of customers onboard the yacht.
- Ensured safety and comfort of customers onboard the yacht.
M/Y INVICTUS & M/Y DOMANI
Purser
06.2006 - 12.2013
Job overview
- Company Overview: 216ft (66m) Delta & 145ft (44m) Benetti
- Overseeing the interior department of four stewardesses and a laundress
- In liaison with the Head Chef, provisioning and guest meal planning
- Coordinating and event planning logistics of guest travels, including lodging for a very large amount of guests to a very busy family and charters
- Bookkeeping and all admin correspondence
- All official dealing with port authorities for translation
- Crew management, accounting, flights, certs and visas
- 216ft (66m) Delta & 145ft (44m) Benetti
- Europe, Turkey, Croatia, Virgin Islands, Caribbean, Panama, Costa Rica, East/West Coast USA
- Enhanced guest satisfaction by efficiently managing operations and addressing inquiries promptly.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Collaborated with department heads to establish budgetary guidelines, optimizing resource allocation and cost control measures.
- Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
- Managed financial transactions accurately, maintaining accountability and reducing discrepancies in end-of-day reports.
- Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
- Developed strong relationships with vendors, negotiating advantageous contracts for goods and services.
- Supervised Housekeeping crew in providing personalized service to guests, ensuring their needs were met beyond expectations.
- Organized shore excursions, liaising with local tour operators for seamless travel experiences for passengers.
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
- Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
- Coordinated event with successful onboard and shore side events, creating memorable experiences for guests.
- Maintained accurate records of passenger information while adhering to data privacy regulations.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Monitored compliance with maritime regulations, contributing to a safe and secure environment on board.
- Built and established relationships with clientele to improve future business opportunities.
M/Y INSPIRATION
Chief Stewardess
11.2003 - 05.2006
Job overview
- Company Overview: 156ft (48m) Broward
- In charge of interior, guests, other stewardesses
- Implemented interior manuals and inventory control manuals, provisioning, and accounting
- 156ft (48m) Broward
- Florida, East Coast USA, Virgin Islands, Caribbean, East Coast Canada
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Involved in recruiting new crew members based on specific skills required onboard.
- Evaluated crew performance regularly, providing constructive feedback for continuous improvement.
- Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Implemented safety protocols, conducting regular drills and training sessions for crew members.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
M/Y LADY GOODGIRL
Refit
06.2003 - 11.2003
Job overview
- Company Overview: 141ft (43m) Philip Rhodes Design built in 1964
- Assisted the Captain in the shipyard for a major refit with Registries of the vessels and setting up accounts
- Inventories of reference manuals, Research of new products, equipment, and furniture
- Updating and inventories of security equipment
- Progress report of refit to Owner
- 141ft (43m) Philip Rhodes Design built in 1964
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
M/Y PATRICIA
Chief Stewardess
10.2002 - 05.2003
Job overview
- Company Overview: 145ft (44m) Benetti
- In charge of interior, guests, other stewardesses
- Implemented interior manuals and inventory control manuals
- 145ft (44m) Benetti
- Florida, East Coast USA, Bahamas
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Evaluated crew performance regularly, providing constructive feedback for continuous improvement.
- Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Implemented safety protocols, conducting regular drills and training sessions for crew members.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
M/Y AIRWAVES / BIG CITY
Chief Stewardess
02.2001 - 09.2002
Job overview
- Company Overview: 124ft (38m) Palmer Johnson
- In charge of interior, guests, other stewardesses, inventories including charters
- 124ft (38m) Palmer Johnson
- West Indies to Guadeloupe & New England
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Involved in recruiting new crew members based on specific skills required onboard.
- Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Implemented safety protocols, conducting regular drills and training sessions for crew members.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
M/Y SUNRISE
Cook/Stewardess
09.1999 - 02.2001
Job overview
- Company Overview: 78ft (24m) Azimut
- In charge of cooking, provisioning, accounts, etc
- 78ft (24m) Azimut
- Managed time by organizing and prioritizing galley duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring health and safety regulations compliance.
- Managed inventory and ordered supplies, maintaining adequate stock levels for efficient galley operations.
- Prepared multiple orders simultaneously with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Provided personalized care for guests, anticipating needs and going above and beyond to exceed expectations.
- Handled challenging situations calmly, resolving conflicts or addressing concerns promptly.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Communicated closely with guest to fully understand special orders and dietary needs.
- Demonstrated strong multitasking skills, without sacrificing quality or presentation.
M/Y FLAIR
Cook
10.1998 - 03.1999
Job overview
- Company Overview: 75ft (23m) Feadship
- In charge of provisioning, accounts and Stewardess
- 75ft (23m) Feadship
M/Y LAZY TURTLE
Cook
10.1997 - 10.1998
Job overview
- Company Overview: 66ft (20m) Choey Lee
- In charge of provisioning, accounts and Stewardess
- 66ft (20m) Choey Lee
- Virgin Islands, Europe to Croatia
M/Y SIMBA
Cook/Stewardess
03.1995 - 10.1997
Job overview
- Company Overview: 72ft (22m) Burger
- In charge of provisioning, and accounts
- 72ft (22m) Burger
- New England, Bahamas to Venezuela
Marie-Enfant Hospital
Specialize Educator for physically handicapped persons with behavioral problems
09.1994 - 03.1995
M/Y EXCELLENCE
Stewardess
05.1994 - 09.1994
Job overview
- Company Overview: 127ft (39m) Feadship
- Heavy Charters
- 127ft (39m) Feadship
S/Y ARNI-A
Stewardess
11.1993 - 05.1994
Job overview
- Company Overview: 104ft (32m) Sloop
- 104ft (32m) Sloop
- Caribbean to Honduras
Marie-Enfant Hospital
Specialize Educator for physically handicapped persons with behavioral problems
11.1992 - 11.1993
S/Y DANIELLE OF HAMM
Stewardess
12.1991 - 04.1992
Job overview
- Company Overview: 107ft (33m) Jankel Schooner
- 107ft (33m) Jankel Schooner
- Europe
Marie-Enfant Hospital
Specialize Educator for physically handicapped persons with behavioral problems
07.1990 - 10.1991
Job overview
- Left for a sabbatical year of studies in France.
Skills
Team leadership
undefinedCertification
STCW Compliant
Yachtingexperience
- M/Y Huntress, 180ft (55m), Feadship, Chief Stewardess, In charge of the interior, a team of 5 interior crew., Implemented interior manuals and inventory control manuals, provisioning, accounting, guest shore activities, and itineraries., Europe, Caribbean, East Coast USA, 11/16/16, 01/18/18
- M/Y Déjà Vu, 165ft (50m), Feadship, Chief Stewardess, In charge of interior, other stewardesses and direct liaison from live aboard Owners., Implemented interior manuals and inventory control manuals, provisioning, owners travel itineraries and accounting reports., Europe, Bahamas, East Coast USA, 08/20/14, 05/31/16
- M/Y INVICTUS, 216ft (66m), Delta, M/Y DOMANI, 145ft (44m), Benetti, Purser, Overseeing the interior department of four stewardesses and a laundress., In liaison with the Head Chef, provisioning and guest meal planning., Coordinating and event planning logistics of guest travels, including lodging for a very large amount of guests to a very busy family and charters., Bookkeeping and all admin correspondence., All official dealing with port authorities for translation., Crew management, accounting, flights, certs and visas., Europe, Turkey, Croatia, Virgin Islands, Caribbean, Panama, Costa Rica, East/West Coast USA, 06/14/06, 12/29/13
- M/Y INSPIRATION, 156ft (48m), Broward, Chief Stewardess, In charge of interior, guests, other stewardesses., Implemented interior manuals and inventory control manuals, provisioning, and accounting., Florida, East Coast USA, Virgin Islands, Caribbean, East Coast Canada, 11/22/03, 05/10/06
- M/Y LADY GOODGIRL, 141ft (43m), Philip Rhodes Design, 1964, Refit, Assisted the Captain in the shipyard for a major refit with Registries of the vessels and setting up accounts., Inventories of reference manuals, Research of new products, equipment, and furniture., Updating and inventories of security equipment., Progress report of refit to Owner., Fort Lauderdale, Florida, 06/09/03, 11/21/03
- M/Y PATRICIA, 145ft (44m), Benetti, Chief Stewardess, In charge of interior, guests, other stewardesses., Implemented interior manuals and inventory control manuals., Florida, East Coast USA, Bahamas, 10/01/02, 05/25/03
- M/Y AIRWAVES / BIG CITY, 124ft (38m), Palmer Johnson, Chief Stewardess, In charge of interior, guests, other stewardesses, inventories including charters., West Indies, Guadeloupe, New England, 02/01, 09/02
- M/Y SUNRISE, 78ft (24m), Azimut, Cook/Stewardess, In charge of cooking, provisioning, accounts, etc., Miami, New England, 09/01, 02/01
- M/Y FLAIR, 75ft (23m), Feadship, Cook, In charge of provisioning, accounts and Stewardess., Palm Beach, Bahamas, 10/98, 03/99
- M/Y LAZY TURTLE, 66ft (20m), Choey Lee, Cook, In charge of provisioning, accounts and Stewardess., Virgin Islands, Europe, Croatia, 10/97, 10/98
- M/Y SIMBA, 72ft (22m), Burger, Cook/Stewardess, In charge of provisioning, and accounts., New England, Bahamas, Venezuela, 03/95, 10/97
- M/Y EXCELLENCE, 127ft (39m), Feadship, Stewardess, Heavy Charters., New England, 05/94, 09/94
- S/Y ARNI-A, 104ft (32m), Sloop, Stewardess, Caribbean, Honduras, 11/93, 05/94
- S/Y DANIELLE OF HAMM, 107ft (33m), Jankel Schooner, Stewardess, Europe, 12/91, 04/92
Personal Information
Nationality: Canadian US Green Card
Yachtingindustryexperience
Meridian, Manager, 09/10/18, 10/02/24
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Employer Manager
Meridian
09.2018 - 10.2024
Chief Stewardess
M/Y Huntress
11.2016 - 01.2018
Chief Stewardess
M/Y Déjà Vu
08.2014 - 05.2016
Purser
M/Y INVICTUS & M/Y DOMANI
06.2006 - 12.2013
Chief Stewardess
M/Y INSPIRATION
11.2003 - 05.2006
Refit
M/Y LADY GOODGIRL
06.2003 - 11.2003
Chief Stewardess
M/Y PATRICIA
10.2002 - 05.2003
Chief Stewardess
M/Y AIRWAVES / BIG CITY
02.2001 - 09.2002
Cook/Stewardess
M/Y SUNRISE
09.1999 - 02.2001
Cook
M/Y FLAIR
10.1998 - 03.1999
Cook
M/Y LAZY TURTLE
10.1997 - 10.1998
Cook/Stewardess
M/Y SIMBA
03.1995 - 10.1997
Specialize Educator for physically handicapped persons with behavioral problems
Marie-Enfant Hospital
09.1994 - 03.1995
Stewardess
M/Y EXCELLENCE
05.1994 - 09.1994
Stewardess
S/Y ARNI-A
11.1993 - 05.1994
Specialize Educator for physically handicapped persons with behavioral problems
Marie-Enfant Hospital
11.1992 - 11.1993
Stewardess
S/Y DANIELLE OF HAMM
12.1991 - 04.1992
Specialize Educator for physically handicapped persons with behavioral problems
Marie-Enfant Hospital
07.1990 - 10.1991
Availability
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friday
saturday
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morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridInterests
Traveling & Exploring
Art and Music
Design
Dog lover
Languages
English
Native or Bilingual
French
Native or Bilingual