Joy Muinde
Oakland,NJ
Summary
Dynamic bartender known for exceptional customer service, strong multitasking abilities, and responsible alcohol service. Eager to enhance guest experiences and contribute to a thriving bar environment.
Overview
12
12
years of professional experience
Work History
Bartender
Dingo's
Clifton, NJ
08.2025 - 02.2026
- Managed bar inventory, ensuring timely restocking of supplies and reducing waste.
- Oversaw daily operations, maintaining cleanliness and adherence to safety standards in the bar area.
- Collaborated with kitchen staff to coordinate food pairings with beverage offerings for events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Jojo's Bar and Grill
Garfield, NJ
08.2023 - 06.2025
- Crafted innovative cocktails and customized drinks based on customer preferences.
- Trained new staff on bartending techniques, menu knowledge, and customer engagement strategies.
- Provided exceptional customer service by engaging patrons and resolving issues promptly.
- Developed and implemented promotional drink specials to enhance customer experience and boost sales.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-shift reconciliations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server/Manager
Song E Napule
Rutherford, NJ
10.2020 - 07.2023
- Oversaw daily restaurant operations, ensuring smooth service and high customer satisfaction.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Developed training programs for new hires, enhancing service quality and operational efficiency.
- Implemented inventory management systems to reduce waste and control costs effectively.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Learn the products eg. cheeses, type of pasta and how its prepared to best educate the staff and guest
Server/Assistant Bartender
Railroad Cafe
East Rutherford, NJ
04.2015 - 05.2020
- Assisted waitstaff by delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours, improving service efficiency.
- Trained new team members on restaurant procedures and standards to ensure consistent service delivery.
Server
Miller's Ale House
Paramus, NJ
05.2018 - 01.2020
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain high-quality standards for all dishes.
- Trained new team members on menu offerings and service protocols.
- Coordinated with management to optimize workflow during peak hours.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Retail Sales Associate
Superdry
Paramus, NJ
09.2013 - 02.2016
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment on sales floor.
- Executed visual merchandising strategies, maintaining appealing product displays to drive sales engagement.
- Collaborated with team members to resolve customer inquiries and complaints effectively, improving satisfaction rates.
- Conducted cash register operations, handling transactions efficiently while ensuring accuracy in cash management.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Teaneck High School
Teaneck, NJAssociates in Early Childhood Development -
Bergen Community College
Paramus, NJSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Menu memorization
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Bartender
Dingo's
08.2025 - 02.2026
Bartender
Jojo's Bar and Grill
08.2023 - 06.2025
Server/Manager
Song E Napule
10.2020 - 07.2023
Server
Miller's Ale House
05.2018 - 01.2020
Server/Assistant Bartender
Railroad Cafe
04.2015 - 05.2020
Retail Sales Associate
Superdry
09.2013 - 02.2016
High School Diploma -
Teaneck High School
Associates in Early Childhood Development -
Bergen Community College