Thea Joy Newell
Denver,CO
Summary
Adept at driving customer satisfaction and enhancing team efficiency, I leveraged my role at Petsmart to significantly boost salon profitability and employee retention. Skilled in food presentation and fostering warm customer relationships, my multifaceted experience spans from meticulous animal care to high-paced food service, demonstrating unparalleled reliability and a knack for suggestive selling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Grooming Salon Manager
Petsmart
02.2022 - 05.2024
- Managed sales closely, maximizing profitability of the salon.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Recruited and trained staff to offer grooming services.
- Managed and maintained health, welfare and proper care of animals.
Cafe Server
Sams Club
10.2019 - 01.2022
- Effectively multitasked between serving guests at the counter as well as cooking and preparing the food.
- Promoted a welcoming atmosphere through friendly interactions with all patrons.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Prepared and cooked food and icecream orders.
Restaurant Server
Village Inn
02.2014 - 09.2019
- Cultivated warm relationships with regular customers.
- Served at a high pace rate with more. than 50 patrons a night.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by anticipating their needs in a once step ahead type manner.
- Cleaned and pre buss or bussed my own tables to maintain maximum effectivity and efficiency.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Server/Head Food Runner
Chilis's Bar And Grill
11.2008 - 01.2014
- Cultivated warm relationships with regular customers.
- Spent 4+ years as a food expeditor being the last look on all food as it goes out of the kitchen.
- Gave assurance during busy times, contributing to team success and preparedness in the kitchen.
- Gave attention to details with plates and orders, being very organized and great at giving direction.
- Worked multiple jobs throughout most weeks and my career. Moving and transferring with the company.
Education
High School Diploma -
West Grand High School
Kremmling, CO05.2004
Skills
- Customer Satisfaction
- Suggestive selling
- Employee Training
- Appointment Scheduling
- Food presentation
- Reliability and punctuality
- Animal Behavior Understanding
- Cleaning and organization
- Food handling
- Delegating
Certification
Pet Stylist
- Certified Pet Stylist, Petsmart March 2023
Timeline
Grooming Salon Manager
Petsmart
02.2022 - 05.2024
Cafe Server
Sams Club
10.2019 - 01.2022
Restaurant Server
Village Inn
02.2014 - 09.2019
Restaurant Server/Head Food Runner
Chilis's Bar And Grill
11.2008 - 01.2014
High School Diploma -
West Grand High School
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